Another thread reminded me of this one from my last job.
I worked for a security company in the main office as a dispatcher. My job mainly entailed taking calls from alarm companies and sending security guards to check out the house/business to make sure everything was ok. During business hours, however, I doubled as a secretary of sorts for the Admin on the top floor.
We had a woman call in one day looking for the department in charge of recieving payment. This "department" was a single person who handled both sending and recieving all bills from clients. There is no "accounts recievable" or "accounts whatchamacallit", there is only D. Any client who has hired us should know that.
Me: <company name> this is Nightwatch.
SC: Accounts payable!
Me: Uhh....
SC: Accounts recievable!
Me:...
SC:...
Me: I'm a real person, I'd appreciate you treating me like one.
SC:Oh... D, please...
If you think I was in the wrong, The SC was one of our problem clients who didn't like to pay us and tried passing a lot of bad checks. She also treated everyone very nasty when she called. This same conversation was repeated on several occasions between this particular client and me. There never was and never will be a robot to answer the phone at that company! You talk to a real person, or a real person's voicemail at all times.
Today's story:
Woman called me wanting her report number from an incident that happened last year. That's a pretty common occurrence on it's own. But this one had to tell me what happened in the weeks following her report.
See, she got her ass kicked and ended up with a huge concussion. She took a nap though right after it happened and she knew that was bad but she did it anyway and she had this HUGE and I mean absolutely HUGE contusion and over the next month it drained into her face and so her whole face was bruised and black and blue!!!!!
Didn't enjoy reading that run on sentence? How the heck do you think I felt listening to this word vomit being projectiled into my earhole?! *deep,calming breath*
Most people only give me the life story in disgusting detail when they call in the first time. I can handle that because I know they're rattled and really need to vent. But we're creepin up on 6 months ago,lady. Now you're just seeking attention. If you're that friggin lonely, get a cat!
/rant
I worked for a security company in the main office as a dispatcher. My job mainly entailed taking calls from alarm companies and sending security guards to check out the house/business to make sure everything was ok. During business hours, however, I doubled as a secretary of sorts for the Admin on the top floor.
We had a woman call in one day looking for the department in charge of recieving payment. This "department" was a single person who handled both sending and recieving all bills from clients. There is no "accounts recievable" or "accounts whatchamacallit", there is only D. Any client who has hired us should know that.
Me: <company name> this is Nightwatch.
SC: Accounts payable!
Me: Uhh....
SC: Accounts recievable!
Me:...
SC:...
Me: I'm a real person, I'd appreciate you treating me like one.
SC:Oh... D, please...
If you think I was in the wrong, The SC was one of our problem clients who didn't like to pay us and tried passing a lot of bad checks. She also treated everyone very nasty when she called. This same conversation was repeated on several occasions between this particular client and me. There never was and never will be a robot to answer the phone at that company! You talk to a real person, or a real person's voicemail at all times.
Today's story:
Woman called me wanting her report number from an incident that happened last year. That's a pretty common occurrence on it's own. But this one had to tell me what happened in the weeks following her report.
See, she got her ass kicked and ended up with a huge concussion. She took a nap though right after it happened and she knew that was bad but she did it anyway and she had this HUGE and I mean absolutely HUGE contusion and over the next month it drained into her face and so her whole face was bruised and black and blue!!!!!
Didn't enjoy reading that run on sentence? How the heck do you think I felt listening to this word vomit being projectiled into my earhole?! *deep,calming breath*
Most people only give me the life story in disgusting detail when they call in the first time. I can handle that because I know they're rattled and really need to vent. But we're creepin up on 6 months ago,lady. Now you're just seeking attention. If you're that friggin lonely, get a cat!
/rant
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