This is a recurring theme in the auto repair business, the way people disregard their warning lights and gages.
Years ago, I used to get calls like this:
(Irritated woman) There's this THING on my DASH, and I don't know what it means.
Me: Well, what thing are you talking about?
Woman: I don't know.
Me: (headdesk) Okay, can you DESCRIBE this thing, please?
Woman: (sounding more irritated as she speaks) Okay, it's got a stick, and some wavy lines, and three lines on the stick....
Me: ...........
Woman: ................
Me: ......................
Woman: And it's got this red part..........
Me: Oh! Does it look like a picture of a thermometer in water?
Woman: Yes.
Me: And is the needle pointing to the RED???
Woman: Yes.
Me: Well, that means the ENGINE OVERHEATED BADLY! Did you pull over at once?
Woman: (with a triumphant lilt in her voice this time) I'm still driving.
Me: WELL THEN PULL OVER AS SOON AS IT IS SAFE! THAT IS A DIRE EMERGENCY FOR YOUR ENGINE!
Woman: (pissy Enh! sound) (sounds of car stopping) Okay, how far can I drive?
Me: (headdesk) Ma'am, you need to call a tow truck, do NOT drive at ALL!
Woman: (extensive pissing and moaning, then) Why don't they make it so you can understaaaaaaand????
Me: (thinking) The vehicle manufacturers of the world use specially designed pictograms, calculated to be understood by average people (not just automotive specialists) from any language or culture, even illiterates!
That lady turned out to need a $1500 head gasket job because she kept driving with a $29 hose with a pinhole in it. When she picked up the car, she accused us of rewiring her dash, because the fan would not go off in the zero position with the A/C on the way it's designed to, and she INSISTED that it wasn't like that before.
NOW! Finally, the cars have TEXT MESSAGES to supplement the idiot lights.
Now they call with:
Woman: There's this message on my dash, and I don't know what it meeeeans!
Me: .........
Woman: ........................
Me: So what does the message say?
Woman: It says engine overheated stop safely ASAP. I don't know what I should doooooooooooooooo.
Me: STOP SAFELY ASAP AND CALL A TOW TRUCK!!!!!!!
Woman: Oooooohhhhhhhhhh. Well, there's also this light on.... (not pulling over yet)
Me: .........
Woman: ...............
Me: Were you going to tell me what the light is?
Woman: I don't knooooooow. It's a little red light, and it looks like a fan.
Me: That's your low coolant warning light!
Woman: Yeah, because that started coming on last week, but I didn't notice anything.
Me: headdesk Okay, are you pulled over?
Woman: I started driving REALLY SLOOOOOWWWW.
Me: You should stop safely ASAP and call a tow truck.
Woman: Are you sure?
I mean, seriously, a TEXT MESSAGE, that succinctly describes the problem AND what to do! HOW MUCH MORE WARNING ARE THE ENGINEERS SUPPOSED TO HAVE TO GIVE PEOPLE????????
Years ago, I used to get calls like this:
(Irritated woman) There's this THING on my DASH, and I don't know what it means.
Me: Well, what thing are you talking about?
Woman: I don't know.
Me: (headdesk) Okay, can you DESCRIBE this thing, please?
Woman: (sounding more irritated as she speaks) Okay, it's got a stick, and some wavy lines, and three lines on the stick....
Me: ...........
Woman: ................
Me: ......................
Woman: And it's got this red part..........
Me: Oh! Does it look like a picture of a thermometer in water?
Woman: Yes.
Me: And is the needle pointing to the RED???
Woman: Yes.
Me: Well, that means the ENGINE OVERHEATED BADLY! Did you pull over at once?
Woman: (with a triumphant lilt in her voice this time) I'm still driving.
Me: WELL THEN PULL OVER AS SOON AS IT IS SAFE! THAT IS A DIRE EMERGENCY FOR YOUR ENGINE!
Woman: (pissy Enh! sound) (sounds of car stopping) Okay, how far can I drive?
Me: (headdesk) Ma'am, you need to call a tow truck, do NOT drive at ALL!
Woman: (extensive pissing and moaning, then) Why don't they make it so you can understaaaaaaand????
Me: (thinking) The vehicle manufacturers of the world use specially designed pictograms, calculated to be understood by average people (not just automotive specialists) from any language or culture, even illiterates!
That lady turned out to need a $1500 head gasket job because she kept driving with a $29 hose with a pinhole in it. When she picked up the car, she accused us of rewiring her dash, because the fan would not go off in the zero position with the A/C on the way it's designed to, and she INSISTED that it wasn't like that before.
NOW! Finally, the cars have TEXT MESSAGES to supplement the idiot lights.
Now they call with:
Woman: There's this message on my dash, and I don't know what it meeeeans!
Me: .........
Woman: ........................
Me: So what does the message say?
Woman: It says engine overheated stop safely ASAP. I don't know what I should doooooooooooooooo.
Me: STOP SAFELY ASAP AND CALL A TOW TRUCK!!!!!!!
Woman: Oooooohhhhhhhhhh. Well, there's also this light on.... (not pulling over yet)
Me: .........
Woman: ...............
Me: Were you going to tell me what the light is?
Woman: I don't knooooooow. It's a little red light, and it looks like a fan.
Me: That's your low coolant warning light!
Woman: Yeah, because that started coming on last week, but I didn't notice anything.
Me: headdesk Okay, are you pulled over?
Woman: I started driving REALLY SLOOOOOWWWW.
Me: You should stop safely ASAP and call a tow truck.
Woman: Are you sure?
I mean, seriously, a TEXT MESSAGE, that succinctly describes the problem AND what to do! HOW MUCH MORE WARNING ARE THE ENGINEERS SUPPOSED TO HAVE TO GIVE PEOPLE????????
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