An old story i rememebrred from a while back.
I was manning the customer-facing telephone lines and i'd just taken a payment and was giving the payment reference number.
DW: Dimwit
Me: you figure it out.
Me: ok, your payment went through fine, your payment reference is A C 4....
Dw: A E 4
Me: No A, *C*, 4.
Dw: E C 4
Me: No, Alpha Echo four,
Dw: Ok
Me: Hotel nine Juliet, Whisky Tango zero
DW: Hotel...uh, that's, um.
Me: H
DW: Oh, ok. Nine, Juliet...uh, G.
Me: No J for juliet.
Dw: Can you just go back to using the letters please?
Me: H 9 J, W T 0
Dw: H 9 G, W 3 0?
Me: *sigh*
I have since moved to our agent-facing telephone lines and run into this sitiation far too often.
I was manning the customer-facing telephone lines and i'd just taken a payment and was giving the payment reference number.
DW: Dimwit
Me: you figure it out.
Me: ok, your payment went through fine, your payment reference is A C 4....
Dw: A E 4
Me: No A, *C*, 4.
Dw: E C 4
Me: No, Alpha Echo four,
Dw: Ok
Me: Hotel nine Juliet, Whisky Tango zero
DW: Hotel...uh, that's, um.
Me: H
DW: Oh, ok. Nine, Juliet...uh, G.
Me: No J for juliet.
Dw: Can you just go back to using the letters please?
Me: H 9 J, W T 0
Dw: H 9 G, W 3 0?
Me: *sigh*
I have since moved to our agent-facing telephone lines and run into this sitiation far too often.
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