Hello again everyone! It's time for another re-cap of my week of insane customers!
Our DM paid a visit...
I was on intake, as usual, and our DM was right next to me on the next computer checking her e-mail when in the span of 20 minutes:
-I was yelled at because we do not carry formula in that part of the store *it's in infant departmen, who'd have thought?*
-Had a grown man start whining at me because I would not open the bottle of excedrin he brought to so he could see what color the pill really were
-Was told that I was a liar when I told a customer that we did not carry GNC vitamins *the bottle even has the insignia that says GNC on it*
The DM watched this and said when the customer left:
DM: Have you ever seen the Disney Sleeping Beauty cartoon?
Me: Umm, I was born female in the US so of course I have lol.
DM: When you were born a fairy of crazy customers must have come and blessed you with the abitlity to attract every nutjob in a 10 mile radius.
Me: That would explain a lot!
Now onto further examples of my curse...
Son of the Phone of Horror
Me: Thank you for calling blank pharmacy, this is Reirei, how may I help you?
SC: Does viagra work?
Me: I'm sorry sir, but You should really discuss this with your doctor.
SC: Well I got this email about herbalistic viagra and cialis....
Me: Sir I really recomend you talk to your doctor before ordering any of those items.
SC: I just want to know if they work...
Me: * what I am thinking: and I don't want to be sued for giving you advice that I have no business giving* what I say: I really have to recomend you talk to your doctor sir.
SC: Well thank you for nothing then. *hangs up*
Me:
Frankly ma'am, pissing you off with politeness makes my day...
I am filling scripts, actually am getting one from the medicade isle *all my fellow pharmacy people know what I am talking about* When Awesome Pharmacist calles me to "handle" something please because she is on the phone with a doctor she had been trying to reach for the better part of the day.
Me:
Evol 'invelid' bitch of doom: SC
Me: *watches a middle aged women roll down to intake in a motorized cart, before stopping and getting off with a pissed expression* How can I help you ma'am?
SC: I am here to pick up medicine that I put in a couple of days ago, and that CASHIER *she says it like it's an insult which begins the pissing me off process because I frankly dispise people who treat us like cattle simply because we work in retail* Says you PUT IT BACK TO STOCK?!?
Me: I am very sorry ma'am, but we are required by the state to pull all presciptions that have been waiting for 7-10 days or we may be charged with fraud by your insurence company.
SC: *slams her palm against the counter* It has NOT been 7 days!
Me: *asks customer's name and birthdate and look her up, and sure enough, she dropped them off to fill over three weeks ago. I tell her this and she is less than pleased.*
SC: Let me make my position clear: I DROPPED THEM AND I WANT THEM RIGHT NOW!
Me: Ma'am, as I said, we had to pull them but I would be more than happy to put them-
SC: And now you are going to MAKE ME WAIT?!? I AM AN INVALID!!!!!!!!!!!1111111elevnty! I SHOULDN'T HAVE TO WAIT! YOU SHOULD HAVE KNOWN I WAS AN INVALID AND KEPT THEM WAITING FOR ME!!!!!!!!!!!!!!!!!!!!!!!1234!!!!!!!!
Me: *did you hear the snap of my temper, but I keep my cool thank God, because people like this relish in getting us fired* Ma'am, let me make our position clear to you.
SC: Well, what's that? *walks back to the motorized cart, gets in and drives it close enough so that she can scowl at me properly through the intake window*
Me: We, *gesture to my self, awesome rph, who is now off the phone and has my back* Obey the law. No exceptions.
SC: You should have TOLD ME when I dropped them off that you put them back!
Me: Ma'am, most people pick up their scripts withing the first 48 hours of dropping them. There was no way we would know that you would never come back.
SC: Just give me my god damn prescriptions!
Me: Give me 10 minutes, and I promise you, you will have them. *Walks away to fill scripts*
RPH: Do you have any more questions ma'am?
SC: No, she explained your "position". *as though Awesome Rph has just offered her a peice of poo pie*
Less than ten minutes later, I ring her out because the poor clerk looks like she wanted to cry at the thought of serving her again and we close for lunch.
When we re-open, clerk tell us that she was in line to pay for a drink when she saw the SC in a line across from her screaming at her cashier over the cost of grapes. Grapes.
At least she's consistant, lol.
Seriously?
I am on intake, like allways, and a lady comes up with a stack of papers and tries to hand them to me.
Me: Can I help you?
Sc: Can you look through these and find my pin number?
Me: Excuse me?
Sc: I got these from my bank to day and I want you to find my pin number. *tries to hand them to me again*
Me: *backs up* No ma'am, I am not taking those and looking through them. They are private.
Sc: Well I am giving you permission, so go through 'em and find it!
Me: No ma'am.
Sc: Fine then, *stomps off*
RPHx: Wouldn't it be funny if she comes back later saying you took them?
Me: That's exactly why I didn't take them.
An hour later...
I am washing my hands in the sink and hear my co-worker calling me over to the window. I look and she the lady from before standing there looking mad and shake my head at her. Co-worker comes twords me.
CW: She is saying you stole her bank paperwork.
Me: You can't me serious.*walks down there*
Sc: Where's my paperwork!
Me: Probably in your purse ma'am, because I sure didn't touch it.
Sc: That's not true, I was just here and you looked for my pin number for me.
Me: I never touched them ma'am.
Sc: I'm sure you did!
Rph: She never touched them ma'am, and if you keep insisting that she did, I would be happy to call security to check the cameras.
Sc: Oh, ok....*slinks away*
Rph: Did that just happen?
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