This went beyond haggling to straight-up lying. That's where Prince Ali went too far.
There's nothing wrong with a little haggling (say, if the customer buys an entire room of furniture, you discount the delivery or toss in a coffee table or something like that), but that was complete, bold-faced lying.
If he had come back into the store and said that Everywhere Else was willing to sell him the same item for the lower price, that's a lie, but it still leaves the store the option of telling him to go buy it at Everywhere Else.
I've seen SCs come in and tell the available CSR that *pointing at a swamped CSR on the other side of the floor* had promised them a deal, the SC hoping that the busy CSR won't be asked for confirmation. My response was to immediately approach the busy CSR for confirmation. Big bummer for the SC, who is now exposed as a big liarhead and will not be welcomed back.
There's nothing wrong with a little haggling (say, if the customer buys an entire room of furniture, you discount the delivery or toss in a coffee table or something like that), but that was complete, bold-faced lying.
If he had come back into the store and said that Everywhere Else was willing to sell him the same item for the lower price, that's a lie, but it still leaves the store the option of telling him to go buy it at Everywhere Else.
I've seen SCs come in and tell the available CSR that *pointing at a swamped CSR on the other side of the floor* had promised them a deal, the SC hoping that the busy CSR won't be asked for confirmation. My response was to immediately approach the busy CSR for confirmation. Big bummer for the SC, who is now exposed as a big liarhead and will not be welcomed back.
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