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So get this.
I order three pairs of shoes from www.preschoolians.com. Awesome toddler shoes. They do not ship immediately. I knew this from the get go, but they have a 14 day delivery guarantee. Not 14 business days, 14 days. At least, that's what it said. I read very carefully.
Okay, 107 bucks to a company I've never done business with. So, I'm a little antsy. They have a thing where you supposedly can track your shipment.
Day thirteen somes, no shoes. Actually, it was far longer than that, but I have them the benefit of the doubt and counted only weekdays. So we're talking a bit of time here. So I call and find out the order is to ship "in a couple days or so." I'm like...uh...well, how are they going to get here in 14 days if you are going to ship them in a couple days or so, and you aren't even sure on what day? They say they're sorry, but they've been really busy.
Okay, fine. I'll wait. I'm not going to be a jerk, I just want to have a ballpark as to when they're going to be delivered. I don't want 107 dollars worth of stuff lying in the rain on my porch, you know?
In the meantime, I get an email from them soliciting the email addresses of my friends and family so they can direct market them. As many of you know, I am not much up on direct marketing, giving contact info out, or anything like this and I replied as such. I also said, and I was being quite honest, that so far, the only thing I really knew for sure about their company was that they were extremely slow to ship. It's the truth. I said I was eager to get their product, as it looked awesome, but so far I hadn't and was still waiting, so the jury was still in as to whether I'd be able to recommend them.
So anyway, I got them the other day. 17 business days. The shoes are really, really nice and I would and will recommend them. They sent an email asking if I'd gotten them and I said I had, and that I loved them and would pass on the good word for them.
They refunded every penny of my bill as they didn't get them to me in 14 days. I also see that they took down that policy off their web site.
Now, the question here is, should I feel bad about that? I am not expecting free stuff...in fact, I feel a little like a thief. I didn't ask for a refund. I'm not like one of those people who think they are entitled to a handout for every inconvenience. It wasn't really an big deal, I just wanted to know if and when I'd get my stuff.
They DID offer that on their site, 14 days or your money back! But they weren't all THAT late. I got 3 pairs for free. That's nice, but I don't feel that great about it.
If they hadn't refunded my money, would I feel like they made a false promise? I dunno. Maybe. Not sure if I would have pushed the issue, but maybe.
Should I refuse the refund?
Maybe I'm just neurotic.
I order three pairs of shoes from www.preschoolians.com. Awesome toddler shoes. They do not ship immediately. I knew this from the get go, but they have a 14 day delivery guarantee. Not 14 business days, 14 days. At least, that's what it said. I read very carefully.
Okay, 107 bucks to a company I've never done business with. So, I'm a little antsy. They have a thing where you supposedly can track your shipment.
Day thirteen somes, no shoes. Actually, it was far longer than that, but I have them the benefit of the doubt and counted only weekdays. So we're talking a bit of time here. So I call and find out the order is to ship "in a couple days or so." I'm like...uh...well, how are they going to get here in 14 days if you are going to ship them in a couple days or so, and you aren't even sure on what day? They say they're sorry, but they've been really busy.
Okay, fine. I'll wait. I'm not going to be a jerk, I just want to have a ballpark as to when they're going to be delivered. I don't want 107 dollars worth of stuff lying in the rain on my porch, you know?
In the meantime, I get an email from them soliciting the email addresses of my friends and family so they can direct market them. As many of you know, I am not much up on direct marketing, giving contact info out, or anything like this and I replied as such. I also said, and I was being quite honest, that so far, the only thing I really knew for sure about their company was that they were extremely slow to ship. It's the truth. I said I was eager to get their product, as it looked awesome, but so far I hadn't and was still waiting, so the jury was still in as to whether I'd be able to recommend them.
So anyway, I got them the other day. 17 business days. The shoes are really, really nice and I would and will recommend them. They sent an email asking if I'd gotten them and I said I had, and that I loved them and would pass on the good word for them.
They refunded every penny of my bill as they didn't get them to me in 14 days. I also see that they took down that policy off their web site.
Now, the question here is, should I feel bad about that? I am not expecting free stuff...in fact, I feel a little like a thief. I didn't ask for a refund. I'm not like one of those people who think they are entitled to a handout for every inconvenience. It wasn't really an big deal, I just wanted to know if and when I'd get my stuff.
They DID offer that on their site, 14 days or your money back! But they weren't all THAT late. I got 3 pairs for free. That's nice, but I don't feel that great about it.
If they hadn't refunded my money, would I feel like they made a false promise? I dunno. Maybe. Not sure if I would have pushed the issue, but maybe.
Should I refuse the refund?
Maybe I'm just neurotic.
Maybe that's what they are counting on. 
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