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Note: I only use the word "cripple" because that is what the customer described himself as. Don't be mad.
The Cripple
Okay, so I was training on the register position this week and for the most part things were going fine. The only problem is that at the cafeteria we only accept cash and "cafe cards" which only work at the hospital and thus only the employees tend to have them. Usually though, if we had a customer that did not have cash I would just direct them to the ATM that is just down the hall and they would get cash with no problems. Then I had this customer:
I see a man come up to the register with his wife. He is wearing leg braces and is using the special type of crutches that have supports on the forearm. While I am ringing up his order I see that he is bringing out a mastercard and I politely inform him that we only accept cash. Well, he is not pleased.
SC: What! You only use cash, why aren't there any signs!
(there are multiple signs right in the main entrance to the cafeteria)
ME: I am sorry sir, but there is an ATM right outside the main entrance to the cafeteria.
(literally, it is no more than ten feet away in a room with vending machines and a big sign that says "ATM inside")
SC: That's bullshit! How am I supposed to use an ATM, I'm crippled!
ME: I am sorry, but your wife is with you, she can use the ATM while you wait.
SC: No, no, no. She can't use an ATM, what's wrong with you!
(I have no idea what he meant by that)
ME: Well, I am sorry but there is nothing more I can do.
SC then walks away with his wife in tow mumbling something incoherently and I am left to clean up all the food they left behind at the register. Luckily it was mostly pre-packaged and I just had to throw away his sandwich.
The Masochist
I do not know if this guy necessarily qualifies as an SC, but he was so strange I had to post about him. See, it seemed like he went out of his way to order items he did not like. He comes up to the counter and this is the conversation that ensues:
SC: Do you serve your chicken stew in a bowl?
ME: yes
SC: I don't like that.... Give me the chicken stew.
ME: Okay.
(he looks at the fish)
SC: Your red snapper looks raw!
ME: I can assure you sir, it is fully cooked.
SC: Well, it sure doesn't look right... I'll have that.
I gave him his fish and he walked off, leaving me to ask "what just happened here?"
The Cripple
Okay, so I was training on the register position this week and for the most part things were going fine. The only problem is that at the cafeteria we only accept cash and "cafe cards" which only work at the hospital and thus only the employees tend to have them. Usually though, if we had a customer that did not have cash I would just direct them to the ATM that is just down the hall and they would get cash with no problems. Then I had this customer:
I see a man come up to the register with his wife. He is wearing leg braces and is using the special type of crutches that have supports on the forearm. While I am ringing up his order I see that he is bringing out a mastercard and I politely inform him that we only accept cash. Well, he is not pleased.
SC: What! You only use cash, why aren't there any signs!
(there are multiple signs right in the main entrance to the cafeteria)
ME: I am sorry sir, but there is an ATM right outside the main entrance to the cafeteria.
(literally, it is no more than ten feet away in a room with vending machines and a big sign that says "ATM inside")
SC: That's bullshit! How am I supposed to use an ATM, I'm crippled!
ME: I am sorry, but your wife is with you, she can use the ATM while you wait.
SC: No, no, no. She can't use an ATM, what's wrong with you!
(I have no idea what he meant by that)
ME: Well, I am sorry but there is nothing more I can do.
SC then walks away with his wife in tow mumbling something incoherently and I am left to clean up all the food they left behind at the register. Luckily it was mostly pre-packaged and I just had to throw away his sandwich.
The Masochist
I do not know if this guy necessarily qualifies as an SC, but he was so strange I had to post about him. See, it seemed like he went out of his way to order items he did not like. He comes up to the counter and this is the conversation that ensues:
SC: Do you serve your chicken stew in a bowl?
ME: yes
SC: I don't like that.... Give me the chicken stew.
ME: Okay.
(he looks at the fish)
SC: Your red snapper looks raw!
ME: I can assure you sir, it is fully cooked.
SC: Well, it sure doesn't look right... I'll have that.
I gave him his fish and he walked off, leaving me to ask "what just happened here?"
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