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I got a voice mail after hours today which just left a name an phone number. If I return the call, it will be during business hours on Monday.
The reason I am considering *not* returning the call is that I looked up the guy's name in our database and found it.
There are notes all over his data record that we suspect he is pirating our software. That is, he is using a copy which is registered to a large US government agency (the IRS, to be exact) and was traded in by said agency for credit towards a multi-user license. Thus the license he serial number he gave us is no longer valid. We told him that if he still works for the IRS (as he claimed) to contact his IT department to get the new serial number from them and "NO!" we aren't about to give out the IRS's serial number to some guy who calls us and claims to work for them.
According to the notes in the database the guy was denied tech support and claimed to have another valid license which he personally owns. Of course, he had a million fishy excuses for not being able to give us the serial number of that license. Nevertheless, he has tried getting tech support several times over the last couple of months.
So not only is he probably a thief, he's an entitled thief who trying to scam support on the stolen merchandise.
I think the prudent thing to do would be to ignore the voice mail and let it go, but some morbidly evil little part of me wants to call him back and see what riduculous lie he makes up to avoid proving he has a valid license. The problem is I don't feel it's quite right for me to fish for a story just for my own (and yours, dear readers) amusement.
Oh well, I've got the weekend to think it over.
The reason I am considering *not* returning the call is that I looked up the guy's name in our database and found it.
There are notes all over his data record that we suspect he is pirating our software. That is, he is using a copy which is registered to a large US government agency (the IRS, to be exact) and was traded in by said agency for credit towards a multi-user license. Thus the license he serial number he gave us is no longer valid. We told him that if he still works for the IRS (as he claimed) to contact his IT department to get the new serial number from them and "NO!" we aren't about to give out the IRS's serial number to some guy who calls us and claims to work for them.
According to the notes in the database the guy was denied tech support and claimed to have another valid license which he personally owns. Of course, he had a million fishy excuses for not being able to give us the serial number of that license. Nevertheless, he has tried getting tech support several times over the last couple of months.
So not only is he probably a thief, he's an entitled thief who trying to scam support on the stolen merchandise.
I think the prudent thing to do would be to ignore the voice mail and let it go, but some morbidly evil little part of me wants to call him back and see what riduculous lie he makes up to avoid proving he has a valid license. The problem is I don't feel it's quite right for me to fish for a story just for my own (and yours, dear readers) amusement.
Oh well, I've got the weekend to think it over.
I AM the evil bastard!
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