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You say YES and then you yell at us?

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  • #1

    You say YES and then you yell at us?

    Okay, where I work we have a rewards program for repeat customers. It's strictly voluntary and we don't force it on guests beyond asking if they would like to join up. If they say no, which is rare, we simply move on with the transaction.

    Well, we had a customer today that was being rung up and the other assistant manager who was ringing her out asked if she wanted to take part. She said yes and as soon as the assistant manager goes to key the information in (we mail a $10 coupon to the guest after they spend $100 in our store and don't share this info with ANYBODY) she starts to get pissy. She huffs and puffs rants about "I don't have time for this. Why can't you just ring me out. Blahblahblah..."

    The assistant manager says, "Okay, no problem" and rings the transaction up. "Sorry about that, you seem to be having a bad day..."

    "HOW DARE YOU ASSUME THAT I'M HAVING A BAD DAY!"

    "Well ma'am, you're being horribly rude and I've been nothing but polite to you."

    Customer starts to eye me when I am assisting another customer and says, "I want to speak to your manager."

    "I am the manager," the other assistant manager said.

    "Well, I'm not shopping here ever again."

    All of this could have been avoided if the customer had simply said, "No, thank you."

    "Sigh, I'm going to Hell.....but I'm going with a smile on my face." -- Gravekeeper
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  • #2
    I gotta admit I'd get a little pissy too if someone I didn't know just up and assumed I'm having a bad day. The customer did fly off the handle, though.
    ~*~"If your gift is that of serving others, serve them well. If you are a teacher, do a good job of teaching." -Romans 12:7~*~

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    • #3
      Quoth Mike Taylor View Post
      "HOW DARE YOU ASSUME THAT I'M HAVING A BAD DAY!"
      Okay, then I'll just assume your a complete bitch!
      "I'm still walking, so I'm sure that I can dance!" from Saint of Circumstance - Grateful Dead

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      • #4
        Quoth friendofjimmyk View Post
        Okay, then I'll just assume your a complete bitch!
        That's what the other assistant manager wanted to say, but she held her tongue.

        Still, why agree to do something and then get pissed off when we try to follow through on it, you know? That's just stupid.
        "Sigh, I'm going to Hell.....but I'm going with a smile on my face." -- Gravekeeper

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        • #5
          A lot of things that the customers does, is STUPID.
          Under The Moon Paranormal Research
          San Joaquin Valley Paranormal Research

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          • #6
            Quoth Mike Taylor View Post
            Still, why agree to do something and then get pissed off when we try to follow through on it, you know? That's just stupid.
            My guess is that it's simply because they can act that way. It's pretty much the same for any type of bullyish behavior.

            As long as they are allowed to get away with behaving like brats, they will continue to behave like brats.
            Human Resources - the adult version of "I'm telling Mom." - Agent Anthony "Tony" DiNozzo (NCIS)

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            • #7
              Well, we weren't bullied, that's for sure. I can't wait to see what sort of warped version of this story gets told to our customer service line, though.
              "Sigh, I'm going to Hell.....but I'm going with a smile on my face." -- Gravekeeper

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              • #8
                Some of the customers I get at the liquor store complain that "i'm having a bad day" or that I "don't smile enough". I'm not the kind of person that just gives out full face-teeth showing kind of smiles. Those sap my energy after a while. I just give the customers a polite smile and that's it.

                The AM saying the customer was having a bad day was a little rude, to me. I don't tell customers that, I think it in my head

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