Tweet
We had one lady call in the other day to say that she had paid for an item a while ago, but had not been in to pick it up yet, and she wanted to make arrangements to do that.
No problem.
"What was the item and when did you pay for it?"
Might have known there would be a problem.
The item was a hot water tank, and she claims that she had paid for it over 4 years ago. She no longer had her receipt, so she didn't know the SKU number, but she had her bank statement showing a purchase.
Ummm...if she bought it 4 years ago, that was at our old store, before the merger. Our new store has been operating 3 years.
We are on a completely different computer system with no access to old records from that store.
Before we closed up and moved, it was my job to call all customers with paid merchandise, or items on layaway, and give them a deadline to come and get their items.
She would have been called.
For those who chose to ignore the polite requests, we still moved their stuff over to the new place and it was set aside, where they were repeatedly called until the items were picked up.
There were no hot water tanks. I know. It's my job and I have a really good memory for things like that.
Now, it's possible one slipped by me if it was set out in a trailer and the paperwork never crossed my desk, and then, when the merchandise was moved, it came over with regular stock from the trailer.
I checked several SKU's to see if any adjustments had ever been made and perhaps one had accidentally been counted in as stock, but there were none that I could see that had been adjusted.
Of course, without a receipt, it's difficult.
She was told that she was out of luck without a receipt and she went ballistic, ranting that we had been sitting on her money all these years and now she couldn't get what she paid for.
She claimed her husband would be coming in or calling, but so far there has been nothing.
I couldn't believe it when I was told about it.
I asked if she had just woke from a coma and suddenly remembered she needed hot water really bad.
I have no idea if this was just some dump prank, or a scam attempt, or if we really haven't heard the last of it.
I am hoping it was just a scam attempt.
No problem.
"What was the item and when did you pay for it?"
Might have known there would be a problem.
The item was a hot water tank, and she claims that she had paid for it over 4 years ago. She no longer had her receipt, so she didn't know the SKU number, but she had her bank statement showing a purchase.
Ummm...if she bought it 4 years ago, that was at our old store, before the merger. Our new store has been operating 3 years.
We are on a completely different computer system with no access to old records from that store.
Before we closed up and moved, it was my job to call all customers with paid merchandise, or items on layaway, and give them a deadline to come and get their items.
She would have been called.
For those who chose to ignore the polite requests, we still moved their stuff over to the new place and it was set aside, where they were repeatedly called until the items were picked up.
There were no hot water tanks. I know. It's my job and I have a really good memory for things like that.
Now, it's possible one slipped by me if it was set out in a trailer and the paperwork never crossed my desk, and then, when the merchandise was moved, it came over with regular stock from the trailer.
I checked several SKU's to see if any adjustments had ever been made and perhaps one had accidentally been counted in as stock, but there were none that I could see that had been adjusted.
Of course, without a receipt, it's difficult.
She was told that she was out of luck without a receipt and she went ballistic, ranting that we had been sitting on her money all these years and now she couldn't get what she paid for.
She claimed her husband would be coming in or calling, but so far there has been nothing.
I couldn't believe it when I was told about it.
I asked if she had just woke from a coma and suddenly remembered she needed hot water really bad.
I have no idea if this was just some dump prank, or a scam attempt, or if we really haven't heard the last of it.
I am hoping it was just a scam attempt.
Comment