Another story from when I worked at the drugstore.
This man came in with a handheld electric can opener that we did not sell at our location. He didn't have a receipt for it, nor did he have the original box. He admitted he bought it three months ago, yet still insisted on a refund.
Three strikes and you're out, you would think.
But no. He insisted on a refund. Trouble was, with the absence of a receipt and the box, which, obviously, would have had a SKU, there was no way to tell just how much he would be getting back. All which was a moot point anyway, seeing that he was way past the 15 day refund policy.
Still, he put up a fight, insisting that he had bought the can opener from our drugstore. Which again, could be true, since it was a chain drugstore. But there was no way of telling that, because AGAIN, he did not have a box or receipt, and AGAIN, he went past the refund policy. Simply put: regardless of said policy, it was physically IMPOSSIBLE to give him the refund.
Which is exactly what I told him. Which he either was too stupid to comprehend, or too stubborn to accept. I think it was a little from column A and a little from column B.
Finally, after about 10-15 minutes of this verbal volleying, I got a manager, who told him the exact same thing I just had.
Mercifully, he stormed out when he realized he wasn't going to get his way.
This man came in with a handheld electric can opener that we did not sell at our location. He didn't have a receipt for it, nor did he have the original box. He admitted he bought it three months ago, yet still insisted on a refund.
Three strikes and you're out, you would think.
But no. He insisted on a refund. Trouble was, with the absence of a receipt and the box, which, obviously, would have had a SKU, there was no way to tell just how much he would be getting back. All which was a moot point anyway, seeing that he was way past the 15 day refund policy.
Still, he put up a fight, insisting that he had bought the can opener from our drugstore. Which again, could be true, since it was a chain drugstore. But there was no way of telling that, because AGAIN, he did not have a box or receipt, and AGAIN, he went past the refund policy. Simply put: regardless of said policy, it was physically IMPOSSIBLE to give him the refund.
Which is exactly what I told him. Which he either was too stupid to comprehend, or too stubborn to accept. I think it was a little from column A and a little from column B.
Finally, after about 10-15 minutes of this verbal volleying, I got a manager, who told him the exact same thing I just had.
Mercifully, he stormed out when he realized he wasn't going to get his way.
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