What is with people spizazzing lately? The weather is so beautiful, you would think that people would be in a good mood. I guess the spring cleaning put winter dust bunnies in their Wheaties.
Funny. I never see you here.
So, the other day, I was training a new girl. First, I showed her how to take orders and then I put her on the register, with me beside her to guide her.
SL= Spazzy
SG= The sweet girl I'm training
Me= Ta da!!
SG: "May I help you?"
SL: "Yeah. Can I get a double McChicken?"
Me: *thinking she mixed up two names of dollar sandwiches, as this does happen, shows SG where the McChicky button is*
We complete the transaction. Food is brought out on a tray. SL grabs the McChicky off the tray.
SL: "I asked for a double McChicken!"
Me: "I'm sorry, but we don't have such a thing..." *Is really confused*
SL:"Whenever I come here, I always get two patties!" *walks away*
Me to SG: "I have never seen her here before and I should know."
SG: *smiles a little, almost afraid to laugh*
Not even two minutes later, SL comes back up.
SL:"Just give me a McChicken so I can put the other patty on. NOT THAT HARD!"
Me: "Alright."
So, we do the transaction and the SL is mumbling the entire time.
I get full off of one McChicken sandwich and I have a big appetite. I can't imagine having two patties.
Got yelled at for doing procedures
Today, I was put in Drive Thru, on orders. I had another newbie doing my cash. I was on a roll. No-one complaining about how I did things. People were happy. Until this guy.
When people order, we are not allowed to ask them if that is all or ANY variation of that. I got a telling off for asking if their order was complete. So, I have stopped doing that.
SM= Spazzy McSpazz Spazz
Sunrise=My awesome manager, who sees me as a daughter
Me= Who else?
Me: *opening spiel*
SM: Blah blah blah some sandwiches blah blah blah
Me: *gives him some time. After a long pause, I think he is done.* "Your total comes to $xx.xx. Please pull forward. Thank you."
SM: "I guess I'll get me drinks somewhere else!"
Me: *Looks over at Sunrise, who is looking back at me. Matching wtf looks* "I'm sorry. Could you please pull forward so we can add it on?"
SM: "This is bullshit! I'll just go elsewhere!"
Me: "Just please pull forward and we can add it on, no problem."
SM: *pulls forward*
Me: "And this is why that policy we have is so dumb!"
Sunrise: "Shhh. McGoddess...shhh. It's ok."
Me: "Look. I'm getting yelled at for doing what the head honchos tell me. How can I be so calm?"
Sunrise: "Newbie, I'm going to move you out of cash for this order. I'm not going to have you yelled at."
The guy pulled up to the window and Sunrise answers.
Sunrise: "I'm sorry. What would you like to drink?"
SM: *Barks out his drinks*
Sunrise: "Your total comes to blah blah."
SM:"YOU NEED TO ASK ME IF I'M DONE BEFORE YOU DO THAT CRAP!!"
Sunrise: "Look, I didn't take your order, so don't get pissy at me. I'm only trying to make the situation better."
I heard the guy yelling more, but I was too busy taking orders and plugging my ear so I could hear my headset people over his stupidity.
He sped off.
I looked at Sunrise.
"You are awesome, Sunrise. Total pwnage."
Well, that is all for today. Actually, that is all until Wednesday. I'm going to Chicago for a few days for my Senior Trip. I will post what we did. I know we are going on a fancy lunch cruise, to a Blue Man Group concert (2nd row,baby!), and a Bulls game. Going to Dave and Buster's. Some other things.
Funny. I never see you here.
So, the other day, I was training a new girl. First, I showed her how to take orders and then I put her on the register, with me beside her to guide her.
SL= Spazzy
SG= The sweet girl I'm training
Me= Ta da!!
SG: "May I help you?"
SL: "Yeah. Can I get a double McChicken?"
Me: *thinking she mixed up two names of dollar sandwiches, as this does happen, shows SG where the McChicky button is*
We complete the transaction. Food is brought out on a tray. SL grabs the McChicky off the tray.
SL: "I asked for a double McChicken!"
Me: "I'm sorry, but we don't have such a thing..." *Is really confused*
SL:"Whenever I come here, I always get two patties!" *walks away*
Me to SG: "I have never seen her here before and I should know."
SG: *smiles a little, almost afraid to laugh*
Not even two minutes later, SL comes back up.
SL:"Just give me a McChicken so I can put the other patty on. NOT THAT HARD!"
Me: "Alright."
So, we do the transaction and the SL is mumbling the entire time.
I get full off of one McChicken sandwich and I have a big appetite. I can't imagine having two patties.
Got yelled at for doing procedures
Today, I was put in Drive Thru, on orders. I had another newbie doing my cash. I was on a roll. No-one complaining about how I did things. People were happy. Until this guy.
When people order, we are not allowed to ask them if that is all or ANY variation of that. I got a telling off for asking if their order was complete. So, I have stopped doing that.
SM= Spazzy McSpazz Spazz
Sunrise=My awesome manager, who sees me as a daughter
Me= Who else?
Me: *opening spiel*
SM: Blah blah blah some sandwiches blah blah blah
Me: *gives him some time. After a long pause, I think he is done.* "Your total comes to $xx.xx. Please pull forward. Thank you."
SM: "I guess I'll get me drinks somewhere else!"
Me: *Looks over at Sunrise, who is looking back at me. Matching wtf looks* "I'm sorry. Could you please pull forward so we can add it on?"
SM: "This is bullshit! I'll just go elsewhere!"
Me: "Just please pull forward and we can add it on, no problem."
SM: *pulls forward*
Me: "And this is why that policy we have is so dumb!"
Sunrise: "Shhh. McGoddess...shhh. It's ok."
Me: "Look. I'm getting yelled at for doing what the head honchos tell me. How can I be so calm?"
Sunrise: "Newbie, I'm going to move you out of cash for this order. I'm not going to have you yelled at."
The guy pulled up to the window and Sunrise answers.
Sunrise: "I'm sorry. What would you like to drink?"
SM: *Barks out his drinks*
Sunrise: "Your total comes to blah blah."
SM:"YOU NEED TO ASK ME IF I'M DONE BEFORE YOU DO THAT CRAP!!"
Sunrise: "Look, I didn't take your order, so don't get pissy at me. I'm only trying to make the situation better."
I heard the guy yelling more, but I was too busy taking orders and plugging my ear so I could hear my headset people over his stupidity.
He sped off.
I looked at Sunrise.
"You are awesome, Sunrise. Total pwnage."
Well, that is all for today. Actually, that is all until Wednesday. I'm going to Chicago for a few days for my Senior Trip. I will post what we did. I know we are going on a fancy lunch cruise, to a Blue Man Group concert (2nd row,baby!), and a Bulls game. Going to Dave and Buster's. Some other things.
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