Bear in mind I wasn't personally involved, I just picked up on the fallout. And some people need to know that in the UK, if you are over 60, the government pays for your sight test.
So as I'm helping a lady choose her glasses (on a side note ARRGH I'VE TOLD YOU YOU CAN'T HAVE REALLY WIDE HALF FRAMED STYLES WITH YOUR PRESCRIPTION STOPPIT) I hear a man yelling at the reception. I just roll my eyes as apparently last weekend was nutter convention at the opticians.
Until I hear this bit.
In this case RS stands for Racist Scum, CM stands for Cool Manager. PR stands for Poor Receptionist.
RS: I'll go elsewhere then!
CM: Feel Free!
A bit of investigation later and it turns out RS had refused to see one of our opticians.. Because She's black.
The conversation went (apparently) something like this.
RS: I don't want to see her! I want to see a different optician!
PR: OK, May I ask why sir?
RS: She's black! I want to see a white optician!
PR: I'm not sure we can change you around for that reason, sir...
RS: Oh, yes you can! I'm not seeing a black optician!
PR: Let me get you a manager.
CM: What is the problem?
RS: They won't let me see a white optician! Other opticians have WHITE staff members!
CM: We aren't going to change your appointment for that reason.
RS: Yes you are! I pay for this eyetest!
CM: No. You don't.
RS: I'll go elsewhere then!
CM: Feel free. We don't want your business.
Cm deletes the mans file while he's standing right there.
Rs storms off.
Worst racist customer suck I've seen, best manager Pwnage.
So as I'm helping a lady choose her glasses (on a side note ARRGH I'VE TOLD YOU YOU CAN'T HAVE REALLY WIDE HALF FRAMED STYLES WITH YOUR PRESCRIPTION STOPPIT) I hear a man yelling at the reception. I just roll my eyes as apparently last weekend was nutter convention at the opticians.
Until I hear this bit.
In this case RS stands for Racist Scum, CM stands for Cool Manager. PR stands for Poor Receptionist.
RS: I'll go elsewhere then!
CM: Feel Free!
A bit of investigation later and it turns out RS had refused to see one of our opticians.. Because She's black.
The conversation went (apparently) something like this.
RS: I don't want to see her! I want to see a different optician!
PR: OK, May I ask why sir?
RS: She's black! I want to see a white optician!
PR: I'm not sure we can change you around for that reason, sir...
RS: Oh, yes you can! I'm not seeing a black optician!
PR: Let me get you a manager.
CM: What is the problem?
RS: They won't let me see a white optician! Other opticians have WHITE staff members!
CM: We aren't going to change your appointment for that reason.
RS: Yes you are! I pay for this eyetest!
CM: No. You don't.
RS: I'll go elsewhere then!
CM: Feel free. We don't want your business.
Cm deletes the mans file while he's standing right there.
Rs storms off.
Worst racist customer suck I've seen, best manager Pwnage.
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