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A couple came to my register a few weeks ago and handed me 3 coupons. The third one was close to the product they bought, but not exactly as it said on the coupon. I went back and forth with them for a moment about it. They kept badgering me to hand key it in the register. "Just do it, just do it". That night the store manager was on duty and he always sides with the customers, so I went ahead and did it. I felt dirty afterwards.
Fast forward to last night. They're back and seemed headed directly to my register. This alerts me. They must think I'm going to do the coupon for thing for them again if they put me under enough pressure.
The woman got black grapes, but the green grapes were on sale. She said to me "Pretend these are green grapes." Um...let's not. She kept insisting. I finally said nothing and just rang them up, at the regular price. She stopped hounding me about it, but I think she thinks I gave them to her for the green grape price.
Here come the coupons. One was for an item she didn't buy. I told her this and her response was to "try". I tried. It wouldn't go through. She tells me to hand key it in. I inform her that an 8 pack of Activia yogurt, what she bought, is nowhere near the same as a 6 pack of Dannon Drinkable yogurts, what the coupon was for in the first place.
She informs me that Activia is Dannon product and I need to hand key it in. Again, this "Just do it!" mantra comes from her and her spouse's lips. I feel like I'm in in a bad afterschool special featuring coupons instead of drugs. Store manager is not there tonight (thank goodness), so I call upon the on duty manager. Who, again, explained to the couple that the must buy the product they have the coupon for and we don't make substitutions based on the products being from the same company.
Judging on their grumbling as they left, I don't think they'll come back to my register again if they can help it.
Fast forward to last night. They're back and seemed headed directly to my register. This alerts me. They must think I'm going to do the coupon for thing for them again if they put me under enough pressure.
The woman got black grapes, but the green grapes were on sale. She said to me "Pretend these are green grapes." Um...let's not. She kept insisting. I finally said nothing and just rang them up, at the regular price. She stopped hounding me about it, but I think she thinks I gave them to her for the green grape price.
Here come the coupons. One was for an item she didn't buy. I told her this and her response was to "try". I tried. It wouldn't go through. She tells me to hand key it in. I inform her that an 8 pack of Activia yogurt, what she bought, is nowhere near the same as a 6 pack of Dannon Drinkable yogurts, what the coupon was for in the first place.
She informs me that Activia is Dannon product and I need to hand key it in. Again, this "Just do it!" mantra comes from her and her spouse's lips. I feel like I'm in in a bad afterschool special featuring coupons instead of drugs. Store manager is not there tonight (thank goodness), so I call upon the on duty manager. Who, again, explained to the couple that the must buy the product they have the coupon for and we don't make substitutions based on the products being from the same company.
Judging on their grumbling as they left, I don't think they'll come back to my register again if they can help it.
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