Crying over spilt milk, shouting matches, and more. (long)

[Nakajo]

At the refunds counter after finishing up this guy's return:

Me: Sexy devil
SC: weirdo


SC: So, the other day, I bought this gallon of milk, and I put it in my car. But on the way home, it fell over and spilled.
Me: Oh, no. Do you have the milk bottle with you?
SC: No, it didn't spill that much. I took it home and used the rest.
Me: Oh, well, that's good.
SC: No, it's not. It spilled in my car.
Me: ...I'm sorry to hear that, but if you used it, I can't give you a refund.
SC: I don't want a refund on the MILK. I used it. It SPILLED in my CAR!
Me: *light bulb* ...so... you want us to do something about the milk you spilled in your car?
SC: MY CAR IS CONTAMINATED NOW! What are you going to do for me?!
Me: ...let me call you a manager...

The manager ended up coming down, trying to explain that we're NOT responsible for our milk that he spilled in his car. Eventually, we had him fill out an incident report that gets sent to corporate, and they decide whether to give this guy compensation. I heard today that someone got a rather giggly phone call from the incident clerk, and he's not getting squat.


-----------------


SC: I want to return this. *hands over item and membership card*
CW: This isn't your membership, sir. Only the cardholder can use...
SC: *screaming like a 2 year old!* DAMNIT, I DO THIS ALL THE TIME! THEY ALWAYS LET ME USE IT!
CW: Sir, if you'll CALM down...
SUP: Sir, I will give you your refund, but you are NOT to use this card again.
*gives the guy his refund... and he grabs the card and starts to head inside*
SUP: SIR! You cannot go inside with that card! You are not allowed to use an account that is not your own!
SC: *screaming as he tries walking farther into the building* YOU LET ME DO THE RETURN! WHY DID YOU LET ME DO THE RETURN THEN?! I DO THIS ALL THE TIME! I'VE DONE THIS A THOUSAND TIMES!
SUP: Sir, please leave the building. Now.
SC: F%#* YOU!
SUP: *over the radio* I need a manager, NOW! *the guy ran out the door*

She ended up blocking the account. The guy was seriously throwing a temper tantrum. Many other members either started cracking up or kept staring in awe at this failure-at-real-life as he ran away.


-----------------------


SC: Can I return a tree? It's within the return policy dates.
Me: Sure, I just need the tree, where is it?
SC: *holds up a stick maybe pinky width and a foot long* This is it.

No, I didn't return it. What bothers me is that this happens ALL THE TIME.


----------------------


We all get these.


SC: I'd like to return these. *hands over 2 cameras, clearly missing parts and over a year old*
Me: I'm sorry, according to my system, these are well past the return policy dates. I can't return them.
SC: Well, that's a shame. I guess *competitor* will have my business from now on.
Me: I'm sorry to hear that.
SC: *looks me over, and tries again* .....I said, you'll be losing business here.
Me: Again, I am sorry. I cannot give you a return. You can call this number to fix...
SC: SHUT UP. (excuse me, bitch?!) I NEVER liked these cameras. And now they're broken. You have to return them because they're broken!
Me: No, all I can do here is have you call this number to have them fix it for you.
SC: But I don't LIKE the camera!
Me: I'm sorry.
SC: You're losing business. (persistent, aren't you?)

It continues like this. For 15 minutes past closing until a manager comes down and politely tells her I'm correct and repeats exactly what I said. And guess what she screamed as we shut the door?

SC: YOU'RE LOSING BUSINESS!


------------------------


I can't get into very big details on this, but apparently, (I can't remember if I've mentioned this or not) a customer has been showing up at a coworkers house at 3 in the morning TWICE now, screaming and banging on her door. She had to call the cops. She told management of a possible restraining order, that never went through, but didn't give a name.

We nabbed him the other day for excessive returns (can you say, a pile of used, worn clothes from 2007?)

He was allowed to do one last return (which he hasn't shown up to do yet) before being banned from returns... until the coworker mentioned to the manager it was the same guy that was showing up at her house.

I've never seen SM so mad.

Apparently, next time he steps foot on our store property, he's banned from not just our store, but the entire chain. SM looked like he was going to find and kick the crap out of the guy (he's VERY protective of his employees when it's serious like that )

[Anakah]

OMG that guy thought your store was responsible because HE spilled milk in his car? What a moron! Its not like you personally went and poured milk onto his seats. Just wow... And hahaha. My brain hurts a bit from reading that.

And the stalker guy, what an idiot! and I love it when they think we care if one person leaves. I personally don't care to loose a jackass, there are plenty more of them around and getting rid of one helps a bit.

[tropicsgoddess]

The stalker guy is why I refuse to give out my last name at work (I work in a call center). I still can't believe that SC wanted to get compensated for something that was his own fault. The other two were just stupid EW's that deserve a .

[jedimaster91]

SC: Can I return a tree? It's within the return policy dates.
Me: Sure, I just need the tree, where is it?
SC: *holds up a stick maybe pinky width and a foot long* This is it.

No, I didn't return it. What bothers me is that this happens ALL THE TIME.

This reminded me of a conversation I had with teh hubby recently. Last year we bought a Bradford Pear sapling from Lowe's. A few months later, we got Ziggy. Lately, the dog has decided the pear tree must go, and finally snapped the poor thing in half last week. Lowe's offers a one year warantee on their trees (I think). So I jokingly asked Mr Jedi if he thought the warantee covered attack by homicidal Beagle. He said no.

[Skeksin]

The stalker guy is why I refuse to give out my last name at work (I work in a call center). I still can't believe that SC wanted to get compensated for something that was his own fault. The other two were just stupid EW's that deserve a .

Unfortunately I had to get threatened with bodily harm by a drunken idiot of a customer before my company just had us use our first names. Fortunately I never had anyone actually follow through.

To the companies credit they did move very quickly on this. It was the first case of that level of rage/stupidity.

[Shironu-Akaineko]

The milk thing actually gave me a weird thought.

What if someone decides to complain that their car got dirty in the muddy parking lot?

Not a big plow splash mind you, but the normal dirtying up that happens when the snow starts melting and all?

How would you contain your laughter from such a claim?

[BookstoreEscapee]

So I jokingly asked Mr Jedi if he thought the warantee covered attack by homicidal Beagle. He said no.

Shouldn't that be "dendrocidal Beagle"?

Unfortunately I had to get threatened with bodily harm by a drunken idiot of a customer before my company just had us use our first names. Fortunately I never had anyone actually follow through.

I was told from Day 1 not to give out last names. Other than the store manager and the community relations manager (who both have business cards with their names on them) last names were never given to a customer.

[sirwired]

I'll bet the corporate bean counters lie awake at night worrying about the "lost business" of people returning year-old broken cameras with missing parts.

Yessirree, a real beginning of the great Retail Death Spiral right there...

SirWired

[Broomjockey]

I'll bet the corporate bean counters lie awake at night worrying about the "lost business" of people returning year-old broken cameras with missing parts.

That's a pretty funny image, actually. Of course, we all know the reality is they'd wet themselves in joy at not having to credit someone.

[blas]

"You'll be losing business!!!!111!!!"

Looks like someone else has been doing some research on how to bully CSRs into getting your own way. Getting your way returning broken, older than dirt products that probably weren't even purchased at said store.

Whoever is encouraging and enabling these morons, please stop!

[Imogene]

...I said, you'll be losing business here.

*looks over her in return* "Y'know, I think I'm okay with that."

[crazylegs]

The manager ended up coming down, trying to explain that we're NOT responsible for our milk that he spilled in his car.

Glad to hear your manager had a spine.

I has one customer who returned baby clothes that the customer had spilled paint on in the back seat of their car (hint, we didn't sell said paint), and all over said baby clothes.

My manager accepted the refund.