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Alright... This woman was only PARTIALLY my customer. Meaning, another cashier spent a good hour and a half before they had to save the order and shift it over to my till so the poor girl could actually take a break.
What made this woman so bad? Well, first she had an over $300 order (this was a bit before the economy took a nose-dive, so that's quite a bit of groceries for my tiny store), and wanted them double bagged in plastic with a third bag slipped through the handles of the first two and tied.
On top of this, she couldn't have two different items bagged together. i.e. Two things of crackers could go together, but you couldn't put a thing of cheese in there. Needless to say, that took a lot of bags. I came in partway through the bagging process, everything was already rung up at this point.
It gets even better when she tries to pay with a check. It's declined and so we bring out our bookkeeper, who is thankfully actually there, to explain why it was declined. She then had to spend another twenty minutes explaining to this woman why she couldn't pay for a bounced check fee with a check
She finally seems to grasp the concept after a while and lets out one of those annoying lengthy sighs before pulling out no less than six envelopes of cash. This woman then proceed to open the first one, take out a $20, close it, open the second, pull out a $5, close it and then hand it over to our bookkeeper. Then she asked if she could now pay for her order with a check? No, of course not. We need to get everything sorted out with her bank first. So she continues with the opening an envelope, taking out a $20, closing it, rinse repeat until she has the over $300 to pay for her order
I do believe it took her an addition fifteen minutes to pull out all the money. At this point, she had been at the register for almost three hours because it took us a bit to find the bookkeeper. An hour and a half with my CW, and an addition hour and a half with me. So for three hours, we had to shut down one of our registers. And we only have five. One for express and four full service.
Needless to say, I was ready to go home after that.
What made this woman so bad? Well, first she had an over $300 order (this was a bit before the economy took a nose-dive, so that's quite a bit of groceries for my tiny store), and wanted them double bagged in plastic with a third bag slipped through the handles of the first two and tied.
On top of this, she couldn't have two different items bagged together. i.e. Two things of crackers could go together, but you couldn't put a thing of cheese in there. Needless to say, that took a lot of bags. I came in partway through the bagging process, everything was already rung up at this point.
It gets even better when she tries to pay with a check. It's declined and so we bring out our bookkeeper, who is thankfully actually there, to explain why it was declined. She then had to spend another twenty minutes explaining to this woman why she couldn't pay for a bounced check fee with a check
She finally seems to grasp the concept after a while and lets out one of those annoying lengthy sighs before pulling out no less than six envelopes of cash. This woman then proceed to open the first one, take out a $20, close it, open the second, pull out a $5, close it and then hand it over to our bookkeeper. Then she asked if she could now pay for her order with a check? No, of course not. We need to get everything sorted out with her bank first. So she continues with the opening an envelope, taking out a $20, closing it, rinse repeat until she has the over $300 to pay for her order
I do believe it took her an addition fifteen minutes to pull out all the money. At this point, she had been at the register for almost three hours because it took us a bit to find the bookkeeper. An hour and a half with my CW, and an addition hour and a half with me. So for three hours, we had to shut down one of our registers. And we only have five. One for express and four full service.
Needless to say, I was ready to go home after that.
My big brother's been one for the past 8 1/2 years with the Air Force (No i'm not biased why do you ask 
)
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