I work at a video rental store, directly across a side street from our major competition. They do video rentals, cell phones, cable, internet and a whole slew of other stuff. Yes you probably know the name of both companies now.
So I'm working all alone on a Sunday morning. Shift started at 9 doors opened at 10 and while I wouldn't call it "busy" I had to stay behind the counter because there was always a line or someone on the phone.
11-ish am this happens
Me = well um me
SC = the SC
SC walks up to cash, a letter in hand saying
SC " I was told I could pay this here"
Me takes and looks at letter briefly as it could have been a collections notice seeing the icon for "competition" I stop looking and return the letter to customer.
Me " I am sorry sir but that is from <competition> their store is across the street.
SC " I called and was told I could pay this here"
Me " I am sorry sir but that is not from our company I can't take payment for it"
SC " But I called this morning and someone said you could"
Me " I apologize sir but I have been the only staff member on today and I took no such call and gave no such advice"
Note he has gotten louder and other customers are looking up from their browsing
SC "What am I supposed to do now, I called and was told I could pay this here."
Me "Well sir, I can't take payment I am sorry you wasted the trip into my store however I am sure the people at <competition> across the street would be happy to take your payment."
SC Swears loudly, then stomps off
Next customers to come through the til = NC
Me "Hey you're renting X and Y today how about some pop or chips to snack on while watching ?"
NC "No thanks but (pause and smirks) I would like to pay my <competition's> bill."
Me " <smiles> Sure thing"
NC " I can't believe how angry he got"
Me ' I can understand being in a hurry and dropping movies off at the wrong place, happens alot we do "prisoner exchanges" every time it does but that , that was just wow" <pause> <gives total> anything else I can get for you ? Thanks for coming in have a good day.
So I'm working all alone on a Sunday morning. Shift started at 9 doors opened at 10 and while I wouldn't call it "busy" I had to stay behind the counter because there was always a line or someone on the phone.
11-ish am this happens
Me = well um me
SC = the SC
SC walks up to cash, a letter in hand saying
SC " I was told I could pay this here"
Me takes and looks at letter briefly as it could have been a collections notice seeing the icon for "competition" I stop looking and return the letter to customer.
Me " I am sorry sir but that is from <competition> their store is across the street.
SC " I called and was told I could pay this here"
Me " I am sorry sir but that is not from our company I can't take payment for it"
SC " But I called this morning and someone said you could"
Me " I apologize sir but I have been the only staff member on today and I took no such call and gave no such advice"
Note he has gotten louder and other customers are looking up from their browsing
SC "What am I supposed to do now, I called and was told I could pay this here."
Me "Well sir, I can't take payment I am sorry you wasted the trip into my store however I am sure the people at <competition> across the street would be happy to take your payment."
SC Swears loudly, then stomps off
Next customers to come through the til = NC
Me "Hey you're renting X and Y today how about some pop or chips to snack on while watching ?"
NC "No thanks but (pause and smirks) I would like to pay my <competition's> bill."
Me " <smiles> Sure thing"
NC " I can't believe how angry he got"
Me ' I can understand being in a hurry and dropping movies off at the wrong place, happens alot we do "prisoner exchanges" every time it does but that , that was just wow" <pause> <gives total> anything else I can get for you ? Thanks for coming in have a good day.
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