And people wonder why I am turning grey at my age...

[reirei]

Hey everyone, here's another recap of my week in the pharmacy. Hope every one had a good week!


Sometimes I wish I was making this shit up...

I am on intake like always when a woman comes up to the window and places her script on the counter.

SC: All of your prescriptions are $4 correct?
Me: No ma'am, only certain generics. Would you like me to check to see if your script is for one?
SC: *Pushes script at me on the counter* Yes.
Me: *Notices that the doctor has written the script specifically for the brand name* Ma'am, this is not on our list as it is a brand name drug. If you would like, I could as our pharmacist to call your doctor for permission to fill it generically..
SC: It HAS to be generic?
Me: For it to be $4, yes.
SC: *Voice becomes snooty* Give me back the prescription, I do not use generics.
Me: Okay. *hands back script*
SC: *takes it back an stares at me*
Me: ...
SC: ....
Me: Is there anything else ma'am?
SC: So you are not going to give it to me for $4 dollars?
Me: ... No.
SC: ...*still staring at me*
Me: .... Is there anything else ma'am?
SC: You have poor customer service. YOU should have offered me the deal to keep my business.
Me: .... Okay .... Sorry you feel that way ma'am, if you would like, I can give you a list of our $4 dollar medications so that perhaps you and your doctor could look it over and pick ones on it best suited to your needs-
SC: I do not use generics.
Me: Okay. I can filll it as it is written.
SC: *huffs and walks away*
Pharmacist: Did that really just happen?

The Return of the Son of the Phone of Horror in SPACE!!!!

Me: I am sorry sir, that prescription is expired. We will have to fax your doctor to get authorization for refills.
SC: ARE YOU KIDDING ME!!! I AM GOING TO HAVE TO WAIT EVEN LONGER FOR MY VIAGRA!!! YOU SHOULD HAVE GOTTEN THIS WEEKS AGO!!!
Me: We don't know if a person is going to bring new scripts or not so we can't just decide to aske for refills.
SC: WELL THAT IS JUST STUPID!!!
Me: Please sir, there is no need to yell.
SC: HOW CAN I BE YELLING AT YOU WHEN WE'RE ON THE DAMN PHONE!
Me:

Damnit....
We had a visitor a the day before yesterday.
http://www.customerssuck.com/board/s...ad.php?t=44401
*shuddering at the memory and having a stiff drink to self medicate*

I was on intake and was taking care of a man who was very, well, large. All of a sudden, I see thing arms and hands begin to wildly gesture from his sides as to get my attention. I ignore it continue to take care of the man until I hear one of my co-workers say "shit!". I glance around the man and see the crazy ass lady. I mutter shit myself and quickly finish the gentleman's scripts. My co-worker is allready at my side to take over for me.

Me: Have a nice day sir!
Large dude: You too miss.
Me: *signs off computer and walks awayso co-worker takes over*
SC: HEY! Don't you wanna talk to me?
Me: No ma'am. *continues to walk away*

I go to the other side of the pharmacy and begin to fill scripts. Of course, there is a commotion, damnit.

SC: WHAT DO YOU MEAN MY INSURENCE ISN'T COVERING IT!!!!
Co-worker: Ma'am, you were instructed by medicare and our pharmacy to contact your insurence company about your change in status with medicare, did you do so?
SC: WHY SHOULD I WHEN SHE'S THE ONE WHO SIGNED ME UP!!!!!
Co-worker and I exchange looks and I look at Awesome Pharm you is allready on the radio with our assistant manager.
Co-worker: Ma'am, no one signed you up for medicare, and you are responsible for your own insurence coverage.
SC: You better fix this RIGHT NOW!!!!!!!!!!
Co-worker: Even if I wanted to, I could not because that would be in violation of your privacy.
SC: If SHE could sign me up with medicare, you can get my insurence company to reinstate me!!!! **begins to slam fist against the counter** I WANT YOU TO CALL THEM RIGHT NOW!!!!!!!!!!
Co-worker: Ma'am, I am sorry, but as I just said, we can not do that. That is between you and your insurece company.
SC: *begins screaming and hitting counter with both fists* I want you to have me put back on my plan RIGHT NOW!!!!!!!!
Awesome Pharm: Ma'am, as co-worker has just said, we can do that for you. You need to get in contact with them your self and talk to them. WE can NOT do that, and we WILL not do that.
SC: YOU ARE LYING AND I AM GOING TO GET YOU ALL FIRED!!!!!!
Assitant Manager: *Pops out of nowhere like they allways do* What seems to be the problem? *to awesome pharm and not the lady, who continues to scream and slam her fists against the counter*
AwesomeRPhx: *explains the situation, situations really to him*
AM: *attempting to get her attention* Ma'am, I am the assitant manager of the pharmacy is there something I can help you with?
SC:*Screaming herself horse in her explanation of what her demands are, people are litterally gathering to watch the display, it's that insane.*
AM: Unfortunatly, ma'am, as they have explained to you multiple times, they have no control over your insurence company, you need to contact them in order for them to hopefully reistate you.
SC: *Is very obviously not pleased when she begins to scream threats of lawsuits*
AM: I am going to have to ask you to leave the pharmacy ma'am or I will call securtiy.
SC: *Voices her displeasure loadly again, more people are gathering to watch*
AM: *Calls for securtiy*
SC: I am NOT leaving untill you make them call my insurence company!!
AM: I am sorry ma'am, but that is not going to happen.
SC: THEN I AM NOT LEAVING!!
Security guy: *Pops out of nowhere with managerial precision* Unfortunatly ma'am, you are being asked to leave by a manager, we are going to ask you again to please leave-
SC: I AM NOT LEAVING!
SG: -Or we will be forced to call the police to have you removed and them be banned.
SC: *Is struck silent in shock*
SG: I am going to ask you again to please leave peacefully.
SC: *White as a ghost, turns and walks out with security guy following her*
AM: *after she is gone and much high fiving was had in the pharmacy* Think she'll be back?
Me: Oh yeah. As soon as she hears whether her coverage will be reinstated or not, we'll see her.
Awesome Pharm: Hopefully not hear her as much.

She did come back, about four hours later. Much subdued. Her insurence works again, thank you God, so she got her scripts. She did tell AwesomePharm that is was very rude of her to call security on her, but other than that, not a peep.

I really wish her the best, I just wish she found something else to focus on.

[Anakah]

Damn... You guys had the nerve to call security when clearly she was being a bitch? Oh poor her lol That's awesome that security guy appeared and scared the crap outta her.

THe four dollar lady... Man, I get generic whenever I can. It makes no difference, its all the same stuff! besides, I am cheap haha

Hope you have a good night.

[Snowbird]

SC: It HAS to be generic?
Me: For it to be $4, yes.
SC: *Voice becomes snooty* Give me back the prescription, I do not use generics.

I'm willing to bet she's never heard of the adage, "Beggars can't be choosers". Not that folks using the generics for less are beggars, of course, but you know what I mean.

As to the agitated elderly woman, I'm going to agree with what South Texan said in the other thread, that she's most likely in the first stages of senility. My grandmother had it as well but she was fortunate enough to always have a family member to help get her through those moments, and it doesn't seem as if this lady does.

[RebeccaOTool]

I hate people who think that access to a computer means you RULE THE WORLD. It happened all the time at my old job (and in my home...my Mother is not good with 'The Internets'. )

[friendofjimmyk]

:. She did tell AwesomePharm that is was very rude of her to call security on her, but other than that, not a peep.
.

Rude? RUDE?!?!?! For you guys to call security? Oh, the audacity!

[CiggyStoreClerk]

Generics rule!

I have to take medication every day for heartburn. When my doctor first prescribed it to me, she gave me the name brand. Turns out it caused migraines The second I switched to generic, all was well.

[Ironclad Alibi]

Man, I get generic whenever I can. It makes no difference, its all the same stuff! besides, I am cheap haha

Unfortunately there are differences between generics and brand name drugs. There are a couple of drugs my wife takes that have to be the brand name version because the generic will not work for her. Fortunately for me, so far the generics have done what they're supposed to.

[Dave1982]

SC: You know, it was very RUDE of you to call security on me!

Pharmacist: You want me to do it again?

SC: EXCUSE ME?!

Rx: I said, do you want me to call security AGAIN?

SC: NO!

Rx: Then SHUT UP! i don't want to hear another PEEP out of you until your prescription is ready, or you're gone!

If only.......

[Seshat]

Sometimes, the base the medication is constructed with can affect people. A lactose base can affect the people who are especially sensitive to lactose, for instance.

The amount of the base in a drug is usually so low it won't affect the majority of people, even the majority of those sensitive to the substance. But there's still some.

[BlaqueLily]

SC: You better fix this RIGHT NOW!!!!!!!!!!
Co-worker: Even if I wanted to, I could not because that would be in violation of your privacy.
SC: If SHE could sign me up with medicare, you can get my insurence company to reinstate me!!!! **begins to slam fist against the counter** I WANT YOU TO CALL THEM RIGHT NOW!!!!!!!!!!
Co-worker: Ma'am, I am sorry, but as I just said, we can not do that. That is between you and your insurece company.
SC: *begins screaming and hitting counter with both fists* I want you to have me put back on my plan RIGHT NOW!!!!!!!!

I read this in the voice of a three-year-old with a temper tantrum.
It totally fit.

[BaristaTrav]

Aww man.. when the "security" talk came up I was hoping the story would end with a taser and handcuffs.

[Broomjockey]

a taser and handcuffs.

*obligatory 'Don't tase me Bro' comment*

[Fenrus]

end with a taser and handcuffs.

*insert witty banter with sexual reference here*