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Basically, she is a complete whackjob (And I mean serious whackjob...in her fifties, (disgustingly mini) miniskirts, black leggings, huge ass hooker shoes that go up to her knees, (She apparantly IS a hooker) shirt doesn't match, hair unbrushed..it's gross) who basically makes it her career to visit every single one of our stores in a ten mile radius and spend hours walking up and down our aisles, do returns, bitch us out and annoy the shit out of us. At our store, she is known by the name "sea hag" and we all hate this bitch. She's always annoyed me, but I've never had too much of an issue with her.
Anyway, a couple weeks ago, I was ringing her up and all she was buying were two sets of hair elastics, on clearence for 87 cents each. It came out to a $1.83. She proceeds to start yelling at me because they were supposed to be buy one get one half off. So I called my CW over to do a price check. He goes over and comes back and says "There wasn't a sign" and so I checked the flyer. Nothing.
So I told her, ma'am, these aren't buy one get one. She takes out a reciept from another store in another town and waves it under my nose. She bought two sets of hair elastics and they were on sale for a $1.99 each or buy one get one half off. I patiently explain to her that not only was she getting a better deal getting each for eighty seven cents, the elastics at the other store were on clearance just like ours, but they chose to make theirs buy one get one instead of 87 cents...so not every store has everything on sale the same way.
She leans in over my counter and SCREAMED in my face "THAT'S NOT TRUE!" and I go *Annoyed* Yes. Ma'am, it is." She goes "GET ME YOUR MANAGER!!!" I SNAP!!!
I yell "FINE! That's IT!!!!" I picked up the phone and say "Manager to the front please." I SLAM the phone down and walk away. My assistant manager walks up and I yell (Loud enough for her to hear) "YOU deal with her!!" I walk to the photo section where my CW is waiting on the next customer from my line...he saw me snap and just walked away. I apologize to the other customer, and I'm shaking I'm so angry. He was like "Don't worry. I see you all the time, and you are such a sweetheart. You did well with her, I probably would have punched her in the face. My wife has to deal with people like that in retail too, so I know how you feel."
My manager manages to get her to buy the damn things...and convince her of the SAME DAMN thing I freakin said, and she leaves...After that, I refused to ring her up again...til last night.
Last night she comes in, RIGHT as I have to use the bathroom. I called up one of my CWs to cover my register just as she comes up to me. She instantly snaps.
SH: Sea Hag
Me:
SH: "What the hell was that look for?"
Me: "What look? I didn't look at you. I called my coworker over for something completely unrelated to you."
*My CW comes over and asks if I need her to cover. I tell her that because I have a customer in front of me, I can wait.*
SH: "I hate retail! I freakin hate you. I hate this store! This store is ridiculous!"
Me: "well I am very sorry you feel that way."
SH: "Where's your nametag?" *I lost my nametag a couple of days ago*
Me: "I don't know. Gone."
SH: "Well apparantly people don't like to wear their nametags while I'm in here."
Me: *Sweetly* "I couldn't possibly think of why."
SH: *Says nothing until I'm done ringing her up.*
SH: "You know, us customers notice when you look at us. We aren't stupid you know. I like it when you fucking stupid retail people don't like me."
Me: "Good." *walks away*
I went into the bathroom shaking. I honestly have never had a customer rile me up as much as this woman does. I marched up to my manager afterwards and just said to him. "You witnessed this whole thing go down. I REFUSE to ring her up again."
Anyway, a couple weeks ago, I was ringing her up and all she was buying were two sets of hair elastics, on clearence for 87 cents each. It came out to a $1.83. She proceeds to start yelling at me because they were supposed to be buy one get one half off. So I called my CW over to do a price check. He goes over and comes back and says "There wasn't a sign" and so I checked the flyer. Nothing.
So I told her, ma'am, these aren't buy one get one. She takes out a reciept from another store in another town and waves it under my nose. She bought two sets of hair elastics and they were on sale for a $1.99 each or buy one get one half off. I patiently explain to her that not only was she getting a better deal getting each for eighty seven cents, the elastics at the other store were on clearance just like ours, but they chose to make theirs buy one get one instead of 87 cents...so not every store has everything on sale the same way.
She leans in over my counter and SCREAMED in my face "THAT'S NOT TRUE!" and I go *Annoyed* Yes. Ma'am, it is." She goes "GET ME YOUR MANAGER!!!" I SNAP!!!
I yell "FINE! That's IT!!!!" I picked up the phone and say "Manager to the front please." I SLAM the phone down and walk away. My assistant manager walks up and I yell (Loud enough for her to hear) "YOU deal with her!!" I walk to the photo section where my CW is waiting on the next customer from my line...he saw me snap and just walked away. I apologize to the other customer, and I'm shaking I'm so angry. He was like "Don't worry. I see you all the time, and you are such a sweetheart. You did well with her, I probably would have punched her in the face. My wife has to deal with people like that in retail too, so I know how you feel."
My manager manages to get her to buy the damn things...and convince her of the SAME DAMN thing I freakin said, and she leaves...After that, I refused to ring her up again...til last night.
Last night she comes in, RIGHT as I have to use the bathroom. I called up one of my CWs to cover my register just as she comes up to me. She instantly snaps.
SH: Sea Hag
Me:
SH: "What the hell was that look for?"
Me: "What look? I didn't look at you. I called my coworker over for something completely unrelated to you."
*My CW comes over and asks if I need her to cover. I tell her that because I have a customer in front of me, I can wait.*
SH: "I hate retail! I freakin hate you. I hate this store! This store is ridiculous!"
Me: "well I am very sorry you feel that way."
SH: "Where's your nametag?" *I lost my nametag a couple of days ago*
Me: "I don't know. Gone."
SH: "Well apparantly people don't like to wear their nametags while I'm in here."
Me: *Sweetly* "I couldn't possibly think of why."
SH: *Says nothing until I'm done ringing her up.*
SH: "You know, us customers notice when you look at us. We aren't stupid you know. I like it when you fucking stupid retail people don't like me."
Me: "Good." *walks away*
I went into the bathroom shaking. I honestly have never had a customer rile me up as much as this woman does. I marched up to my manager afterwards and just said to him. "You witnessed this whole thing go down. I REFUSE to ring her up again."
I bet she has priors...
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