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A few weeks ago I was working at customer service, and a lady came up the check the price on the oranges she had just bought. She said they were supposed to ring up at 5/$5, but they hadn't.
So I go to check, and sure enough, those oranges were on sale, but they weren't ringing up properly.
So I go back and refund the extra money she paid, plus enough to make one orange free, as per our store policy and state law.
This is the conversation that ensued, to the best of my recollection:
SC: "Where's the rest of the money?"
ME: "I gave it to you."
SC: "No, I should get it free."
ME: "Ma'am, you got one orange free, and the rest at sale price."
SC: "No, it should be free. It's store policy, it should be free!"
ME: "Yes, Ma'am, store policy is that when something rings up as more that it's labeled, you get one of that item free, and the rest at sale price."
SC: "Yes. So it should be free."
ME: "Ma'am, you got one orange free, and the rest at sale price."
SC: "It should be free."
ME: *paging* "Can I have a manager to customer service please, for customer assistance, a manger up front for customer assistance. Thank you."
MGR: *walks up* "What seems to be the problem, Ma'am?"
SC: "These oranges rang up the wrong price!"
ME: "They weren't in the computer properly, I gave her one free and the rest at sale price."
MGR: "What's the problem?"
SC: "It should be free!"
MGR: "She gave you one free."
SC: "Store policy is that when something rings up wrong, you get one free."
MGR: "And you got one free."
SC: "No! It should be FREE!!"
MGR: "Ma'am, oranges are sold individually, so when they rang up incorrectly, you got one free, and the rest at the sale price."
SC: "But it should be free!"
MGR: "And you got it free, Ma'am."
SC: "But it should be free!!"
Yeah, you get the gist. This went on for quite a while, but eventually she left, without getting more money.
So I go to check, and sure enough, those oranges were on sale, but they weren't ringing up properly.
So I go back and refund the extra money she paid, plus enough to make one orange free, as per our store policy and state law.
This is the conversation that ensued, to the best of my recollection:
SC: "Where's the rest of the money?"
ME: "I gave it to you."
SC: "No, I should get it free."
ME: "Ma'am, you got one orange free, and the rest at sale price."
SC: "No, it should be free. It's store policy, it should be free!"
ME: "Yes, Ma'am, store policy is that when something rings up as more that it's labeled, you get one of that item free, and the rest at sale price."
SC: "Yes. So it should be free."
ME: "Ma'am, you got one orange free, and the rest at sale price."
SC: "It should be free."
ME: *paging* "Can I have a manager to customer service please, for customer assistance, a manger up front for customer assistance. Thank you."
MGR: *walks up* "What seems to be the problem, Ma'am?"
SC: "These oranges rang up the wrong price!"
ME: "They weren't in the computer properly, I gave her one free and the rest at sale price."
MGR: "What's the problem?"
SC: "It should be free!"
MGR: "She gave you one free."
SC: "Store policy is that when something rings up wrong, you get one free."
MGR: "And you got one free."
SC: "No! It should be FREE!!"
MGR: "Ma'am, oranges are sold individually, so when they rang up incorrectly, you got one free, and the rest at the sale price."
SC: "But it should be free!"
MGR: "And you got it free, Ma'am."
SC: "But it should be free!!"
Yeah, you get the gist. This went on for quite a while, but eventually she left, without getting more money.
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