Let me start off by saying I'm a guy and this offended even me.
I get a call from a guest letting me know that her remote isn't working. Being the good customer service person I am offer to bring up something to replace it.
Me: What I can do is bring up a few extra remotes and try one of those works.
SC enters hotel and stops at the desk while I'm still on the phone with the guest
Me: And I'll also bring up some fresh batteries in case that's the problem. If none of these work, then I apologize that it's a problem with the TV that I'm unable to address. Can you give me about 5 minutes?
We hang up and I take care of the guest in front of me.
First thing out of his mouth before he even asked for a vacant room. "Did she need the batteries for her vibrator?"
I get a call from a guest letting me know that her remote isn't working. Being the good customer service person I am offer to bring up something to replace it.
Me: What I can do is bring up a few extra remotes and try one of those works.
SC enters hotel and stops at the desk while I'm still on the phone with the guest
Me: And I'll also bring up some fresh batteries in case that's the problem. If none of these work, then I apologize that it's a problem with the TV that I'm unable to address. Can you give me about 5 minutes?
We hang up and I take care of the guest in front of me.
First thing out of his mouth before he even asked for a vacant room. "Did she need the batteries for her vibrator?"

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