So last night it started, people accusing me of ruinining their Easters.
Why? Couple of things.
!) We dare to charge a delivery fee. These idiots fail to realize no matter how I explained it that we ALWAYS charge a service fee and it's not one cent higher than it always is.
2) We dare to have cut off delivery dates for Easter on Saturday night. Customers whining that we will not deliver on a day that we're not even open nor is any florist.
3) We cut off deliveries for our easter candy arrangements several days ago because they are shipped via UPS or DHL and it takes 3 or 4 days to get them out. Customers get huffy, say we ruined Easter for their child now. If you're going to pay out 75 bucks for what amounts to one large Peanut Butter egg, One chocolate bunny, some cheap jelly beans and malted robins eggs you got bigger issues than your failure to plan correctly.
4) We dared to change our product line and now no longer do florist designed Easter candy or gift baskets. Again, failure to plan is not our problem.
Big sigh, I have to pull a long long long shift today and I can't even drink. I'm just thankful I have the next three days off, the very time when EW are going to complain that the lilies were pink not blue in their arrangements very clearly marked 'colors and components may vary' By the time I get back we'll be past the whole 'you ruined Easter personally' thing.
Anyone else busy ruining Easter out there in CS Land?
Why? Couple of things.
!) We dare to charge a delivery fee. These idiots fail to realize no matter how I explained it that we ALWAYS charge a service fee and it's not one cent higher than it always is.
2) We dare to have cut off delivery dates for Easter on Saturday night. Customers whining that we will not deliver on a day that we're not even open nor is any florist.
3) We cut off deliveries for our easter candy arrangements several days ago because they are shipped via UPS or DHL and it takes 3 or 4 days to get them out. Customers get huffy, say we ruined Easter for their child now. If you're going to pay out 75 bucks for what amounts to one large Peanut Butter egg, One chocolate bunny, some cheap jelly beans and malted robins eggs you got bigger issues than your failure to plan correctly.
4) We dared to change our product line and now no longer do florist designed Easter candy or gift baskets. Again, failure to plan is not our problem.
Big sigh, I have to pull a long long long shift today and I can't even drink. I'm just thankful I have the next three days off, the very time when EW are going to complain that the lilies were pink not blue in their arrangements very clearly marked 'colors and components may vary' By the time I get back we'll be past the whole 'you ruined Easter personally' thing.
Anyone else busy ruining Easter out there in CS Land?
Comment