...though one customer was actually from earlier this week. Luckily, though, the majority of my customers in the past week or so have been forgettable or angels.
Yes, there is a difference
Lady comes through my line. I ring up her items; she pulls out a card (one I recognize as a bank card due to its distinctive colors, though it's one of those bank cards with a Visa/MC logo on it). She swipes it, then stands there for a bit staring as the machine goes straight to the PIN screen (it being a bank/debit card). I know what's on the screen despite not seeing it, because the machine didn't beep (misread card), nor did it bring up the Credit indicator on my screen (actual CC only, not debit).
Then she looks up at me.
"This is a credit card."
I manage to refrain from rolling my eyes or making a retort. "If you want to run it as credit..." I say, carefully enunciating my phrasing, as there's a difference between her card being a CC and it being run as a CC. That difference being whether the PINpad sends you to the PIN screen or tells the cashier it's credit.
What I wanted to say: "No, ma'am, it's debit. Or a bank card. That's why it went right to the PIN screen, because the machine actually recognizes that your card is not credit-only. Telling me it's credit won't make it so."
Flyer Lady
Today was crazy in the store. I got there at opening (7am), and we started to get a decent enough flow of customers that we had to have three registers open (not counting the SCOs). Usually, we don't have to open the third (sometimes even the second) until about 9am. By 2pm, an hour before the end of my shift, the store is veritably slammed. All but three registers open (two being broken/poorly placed, the third being unstaffed due to not enough cashiers), and lines at least three deep at every single open register and the SCOs. Noise was rampant, tempers were high. Despite this, most customers managed to keep their cool.
I get back from my last break about this time, and get sent to do a price check for another cashier, because all four of our CSMs (wow, four at once!) were busy rushing around. They were especially taking care of the birdseed trail some loving customer had dragged from our pet department (far end of the store) all the way to the front registers.
So I get to my fellow cashier. I find myself facing two "ladies" and a gigantic jug of Tide. I ask what the problem is. Flyer Lady (FL), who hadn't actually earned that nickname yet, tells me the jug rang up at $17-something, and should be $11-something. Okay, fair enough, it was probably sitting in the wrong spot on the shelf, or an old sign got left behind the last time prices changed. I go to check.
All the gigantic jugs of Tide are, indeed, $17-change. I see a pair of signs for $11-change underneath a gaping empty spot on the shelving and figure that, despite the twelve signs for the jugs and the prominent placing of several jugs over each one of these, the two women pulled their particular Tide jug from the $11 slot and pulled the usual SC stunt of not reading signs carefully. So I go back to the register to relate this information.
Not good enough.
Me: Ma'am, the large jugs are actually $17. There's a sign for $11.96, but it's for a different Tide bottle and we appear to be out of that product.
FL: But it said $11 in the flyer. Don't you have any flyers anywhere in this store?
Me-thinking: (Buh? No, we don't have any flyers, and the shelves would've been re-signed for a flyer price anyway, lady. All twelve slots! Stop BSing me because you didn't grab the right product or decided you'd get the pricier size for more!)
Me: No, ma'am, we don't. I'm sorry.
FL: Well, I'll just have to bring the flyer back and get a refund then! ::takes her jug and leaves::
Me-thinking: (Yeah, good luck with that! Twit.)
Yes, there is a difference
Lady comes through my line. I ring up her items; she pulls out a card (one I recognize as a bank card due to its distinctive colors, though it's one of those bank cards with a Visa/MC logo on it). She swipes it, then stands there for a bit staring as the machine goes straight to the PIN screen (it being a bank/debit card). I know what's on the screen despite not seeing it, because the machine didn't beep (misread card), nor did it bring up the Credit indicator on my screen (actual CC only, not debit).
Then she looks up at me.
"This is a credit card."
I manage to refrain from rolling my eyes or making a retort. "If you want to run it as credit..." I say, carefully enunciating my phrasing, as there's a difference between her card being a CC and it being run as a CC. That difference being whether the PINpad sends you to the PIN screen or tells the cashier it's credit.
What I wanted to say: "No, ma'am, it's debit. Or a bank card. That's why it went right to the PIN screen, because the machine actually recognizes that your card is not credit-only. Telling me it's credit won't make it so."
Flyer Lady
Today was crazy in the store. I got there at opening (7am), and we started to get a decent enough flow of customers that we had to have three registers open (not counting the SCOs). Usually, we don't have to open the third (sometimes even the second) until about 9am. By 2pm, an hour before the end of my shift, the store is veritably slammed. All but three registers open (two being broken/poorly placed, the third being unstaffed due to not enough cashiers), and lines at least three deep at every single open register and the SCOs. Noise was rampant, tempers were high. Despite this, most customers managed to keep their cool.
I get back from my last break about this time, and get sent to do a price check for another cashier, because all four of our CSMs (wow, four at once!) were busy rushing around. They were especially taking care of the birdseed trail some loving customer had dragged from our pet department (far end of the store) all the way to the front registers.
So I get to my fellow cashier. I find myself facing two "ladies" and a gigantic jug of Tide. I ask what the problem is. Flyer Lady (FL), who hadn't actually earned that nickname yet, tells me the jug rang up at $17-something, and should be $11-something. Okay, fair enough, it was probably sitting in the wrong spot on the shelf, or an old sign got left behind the last time prices changed. I go to check.
All the gigantic jugs of Tide are, indeed, $17-change. I see a pair of signs for $11-change underneath a gaping empty spot on the shelving and figure that, despite the twelve signs for the jugs and the prominent placing of several jugs over each one of these, the two women pulled their particular Tide jug from the $11 slot and pulled the usual SC stunt of not reading signs carefully. So I go back to the register to relate this information.
Not good enough.
Me: Ma'am, the large jugs are actually $17. There's a sign for $11.96, but it's for a different Tide bottle and we appear to be out of that product.
FL: But it said $11 in the flyer. Don't you have any flyers anywhere in this store?
Me-thinking: (Buh? No, we don't have any flyers, and the shelves would've been re-signed for a flyer price anyway, lady. All twelve slots! Stop BSing me because you didn't grab the right product or decided you'd get the pricier size for more!)
Me: No, ma'am, we don't. I'm sorry.
FL: Well, I'll just have to bring the flyer back and get a refund then! ::takes her jug and leaves::
Me-thinking: (Yeah, good luck with that! Twit.)
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