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I didn't feel like making a lot of little posts so I'm going to make one big post here.
MORON! STUPID MORON! 4-10-09
I admit, I was solely thinking of myself for this one. It would seem when a manager hands in a resignation letter at a hotel, the manager is made to leave the property immediately.
I discovered this when my restaurant manager came out of the weekly manager's meeting and told me that my front desk manager handed in her resignation letter the previous night.
The sick thing is there was a hotel wide mandatory meeting at noon that I was supposed to go to. Now no one was able to cover the front desk for me. So I didn't get to eat the free meal for a full two hours (this is the selfish part, but I was given a plate of tasty tasty eats and given LOTS of leftovers so I'm happy).
Oh, I'm not done bitching either. It gets better. SS (the afternoon/evening MOD) got a promotion last week at her other (and primary) job so she quit last week.
My last day was today.
And there's a rumour that they're FINALLY going to fire A's lazy ass!
So the front desk team has gone from 7 to 3 in one fell swoop. Awesome.
I miss the Rain (slow day: 4-12-09)
Some time ago I bitched about getting this mysterious caller that would call me once (sometimes twice if they were bored) a week and tell me not to mind the rain.
Now I just get constant hang ups. By the time it hit 9.30AM, I had gotten 6. I start work at 7AM.
I feel loathed.
The Race Card O' DOOOOOM!!!! Lets sing the doom song! 4-13-09 (today, in case no one was keeping up)
So we had this guy check in really really late on Thursday; past midnight, already Friday at this point. So my Night Audit person gave the guy our weekend rate of $89, since, if he didn't extend, he'd just be checking out in a few hours anyways.
When my shift finally rolls around, the guy extends. Okay, no problem. Weekend rate kicks in fully now so that night and, later, Saturday night gets the really cheap rate.
Sunday morning our rate kicks back into it's normal weekday rate of $139. Since it's 1) Easter and 2) our occupancy rate was so low (it was a paltry 11%) I gave the guy the courtesy of leaving it at the cheaper rate. Anything to fill rooms, ya know? But this came back to bite me in the ass this morning.
Now today we have a much better number (25%) so I tell the guy that since it's no longer the weekend, the rate goes up to our normal weekday rate.
JG: Jerky Guy
Me: The lovely Evil Queen (who quit today!
)
Me: <tell him we're changing the rate>
JG: No, that's not right. It's supposed to be <price after taxes, the cheap rate>
Me: I'm sorry, but it's the beginning of the week so our rate goes up.
JG: No it doesn't.
Me: <thinking: ...yes it does.> I'm sorry sir, but it does. You got the lower rate for so long only because you checked in so late on the first day and I have everyone a break because yesterday was a holiday.
JG: No, I checked in and got the lower rate; I should get that rate for the entire stay. I was just here for 90 days. I get to keep the lower rate.
(Side note: I have been working at this hotel since December 8th. I have NEVER seen this guy before. He also had only one prior stay with us and that was for the previous Tuesday. Our records date back 5 years.)
I got tired of arguing with him about it and got AD, my HR/MOD of the day, and let him take care of the idiot. He was as baffled by the "same rate at check in always" attitude as I was. The guy is finally convinced and AD leaves me to handle the rest of the morning.
Me: Your rate is $139; after taxes your total comes to $162.63.
JG: You're being very mean.
Me: Excuse me?
JG: I bring in 50 people to this hotel! (lie) This is just me! You should be nice to me! I should get the rate I want! <Bitch bitch, whine, moan, I stopped listening> You are very mean!
Me: <What are you, five??> I'm sorry you feel that way sir.
JG: No you're not <Hey, look boys and girls! Only right thing he said all morning!> You know, I think it's because I'm black.
(Side Note: It took every ounce of strength I had to not laugh, crack a smile or smirk at this guy. One of my closest friends is a black cop and the company I work for is owned by yet another company that is primarily black and the owners are out of Africa)
Me: <don'tlaughdon'tlaughdon'tlaugh> Excuse me? Sir, no one thinks like that anymore.
Mad, the Jerky Guy checked out about two minutes later. I had the housekeeping supervisor check the room after he left because you never know how people get when they're mad. Luckily he didn't do anything to the room.
I swear, people jump to the DUMBEST conclusions.
So this is it folks. Today was my last day of work at this IHG property. I get to pack the last few things and start my 1,000 mile journey back to Socorro Hill (inside story). We'll always be drawn to it. It's the way of the beast inside us all.
Forever searching for that place called home.
MORON! STUPID MORON! 4-10-09
I admit, I was solely thinking of myself for this one. It would seem when a manager hands in a resignation letter at a hotel, the manager is made to leave the property immediately.
I discovered this when my restaurant manager came out of the weekly manager's meeting and told me that my front desk manager handed in her resignation letter the previous night.
The sick thing is there was a hotel wide mandatory meeting at noon that I was supposed to go to. Now no one was able to cover the front desk for me. So I didn't get to eat the free meal for a full two hours (this is the selfish part, but I was given a plate of tasty tasty eats and given LOTS of leftovers so I'm happy).
Oh, I'm not done bitching either. It gets better. SS (the afternoon/evening MOD) got a promotion last week at her other (and primary) job so she quit last week.
My last day was today.
And there's a rumour that they're FINALLY going to fire A's lazy ass!
So the front desk team has gone from 7 to 3 in one fell swoop. Awesome.
I miss the Rain (slow day: 4-12-09)
Some time ago I bitched about getting this mysterious caller that would call me once (sometimes twice if they were bored) a week and tell me not to mind the rain.
Now I just get constant hang ups. By the time it hit 9.30AM, I had gotten 6. I start work at 7AM.
I feel loathed.
The Race Card O' DOOOOOM!!!! Lets sing the doom song! 4-13-09 (today, in case no one was keeping up)
So we had this guy check in really really late on Thursday; past midnight, already Friday at this point. So my Night Audit person gave the guy our weekend rate of $89, since, if he didn't extend, he'd just be checking out in a few hours anyways.
When my shift finally rolls around, the guy extends. Okay, no problem. Weekend rate kicks in fully now so that night and, later, Saturday night gets the really cheap rate.
Sunday morning our rate kicks back into it's normal weekday rate of $139. Since it's 1) Easter and 2) our occupancy rate was so low (it was a paltry 11%) I gave the guy the courtesy of leaving it at the cheaper rate. Anything to fill rooms, ya know? But this came back to bite me in the ass this morning.
Now today we have a much better number (25%) so I tell the guy that since it's no longer the weekend, the rate goes up to our normal weekday rate.
JG: Jerky Guy
Me: The lovely Evil Queen (who quit today!
)Me: <tell him we're changing the rate>
JG: No, that's not right. It's supposed to be <price after taxes, the cheap rate>
Me: I'm sorry, but it's the beginning of the week so our rate goes up.
JG: No it doesn't.
Me: <thinking: ...yes it does.> I'm sorry sir, but it does. You got the lower rate for so long only because you checked in so late on the first day and I have everyone a break because yesterday was a holiday.
JG: No, I checked in and got the lower rate; I should get that rate for the entire stay. I was just here for 90 days. I get to keep the lower rate.
(Side note: I have been working at this hotel since December 8th. I have NEVER seen this guy before. He also had only one prior stay with us and that was for the previous Tuesday. Our records date back 5 years.)
I got tired of arguing with him about it and got AD, my HR/MOD of the day, and let him take care of the idiot. He was as baffled by the "same rate at check in always" attitude as I was. The guy is finally convinced and AD leaves me to handle the rest of the morning.
Me: Your rate is $139; after taxes your total comes to $162.63.
JG: You're being very mean.
Me: Excuse me?
JG: I bring in 50 people to this hotel! (lie) This is just me! You should be nice to me! I should get the rate I want! <Bitch bitch, whine, moan, I stopped listening> You are very mean!
Me: <What are you, five??> I'm sorry you feel that way sir.
JG: No you're not <Hey, look boys and girls! Only right thing he said all morning!> You know, I think it's because I'm black.
(Side Note: It took every ounce of strength I had to not laugh, crack a smile or smirk at this guy. One of my closest friends is a black cop and the company I work for is owned by yet another company that is primarily black and the owners are out of Africa)
Me: <don'tlaughdon'tlaughdon'tlaugh> Excuse me? Sir, no one thinks like that anymore.
Mad, the Jerky Guy checked out about two minutes later. I had the housekeeping supervisor check the room after he left because you never know how people get when they're mad. Luckily he didn't do anything to the room.
I swear, people jump to the DUMBEST conclusions.
So this is it folks. Today was my last day of work at this IHG property. I get to pack the last few things and start my 1,000 mile journey back to Socorro Hill (inside story). We'll always be drawn to it. It's the way of the beast inside us all.
Forever searching for that place called home.
Ah shit, now I am laughing.
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