okay - I'm still a lil shocked over this one which happened a week or so ago. I work at a motel which is the cheapest in the area...we have a policy of linen changes - which is stated on a card on the beds in the rooms. Basically - beds get changed every other day, please inform us if you want differant. Towels - you get fresh everyday.
SC - Sucky customer
me - me .. duh
I was working one slow Monday night, when a truck pulls up and a man gets out.
me - greets him
SC - "YOu will give me the same rates as (motel same chain but 25 miles south of us), it's (Price)
ME - taken aback by the hostile tone of his voice. "Ok, let me get that okayed by my manager."
SC - "I will go somewhere else"
me - thnking - "good, cause you're an ass" BUT I call my manager and she ok's it if verifed with the other motel. So i call over there and it's (Price he quoted) for ONE person and around 5 dollars more for TWO people.
I tell him this and he says nastily that it's only him. So I give it to him at that price, and he leaves....
Now I was talking on the phone to the other desk clerk and she even said "what a jerk" And i got a creepy feeling from him..
The motel i work at... well.. we have a bunch of regulars, that shall we say, run on the other side of the law. Crackheads, drunks, hookers - I am used to dealing with them, running them off...been threatened a bunch of times. Doesn't bother me. but this guy gave me chills. decent clothes, nice truck -
NEXT day - he pays for another night around 11:30 or so... no special housekeeping requests.. I guess he goes out for the day.
I get to work at 3pm - it's slow till around 7pm when the truckers and workers start checking in... about 7:45 i get a call from him SCREAMING about how his room did not get any service.
I'm appoligizing and offering to give him fresh towels when he interrupts me
SC - "WE are NOT the kind of people that come down to you YOU WILL come up here and fully clean my room and make our beds with new sheets.I PAID MY MONEY TO STAY here." and he continues babbling about how much he paid and blah blah blah the OTHER motel changed our sheets EVERY day. (umm nope - they made the BED every day, but unless you ask for it - nope. I know the other motel some and i know the way she runs that motel.)
Now at this time there are no housekeepers - they are done and gone. I explain this and repeat that he can have fresh towels and if he can wait a few minutes I can run them up to him - but i have a lobby full of people and I can't just leave, yet. Note - I don't blame him for being upset about getting no service. His room should have have recieved fresh towels, a quick cleaning of the bathroom and main room, and beds made. trash taken out. But there are ways to complain and get results.
SC - " Well , then YOU WILL GIVE ME A NEW ROOM!! I am calling corporate I WILL have you fired. I'm coming down there" he kept threatening my job over and over.
I quickly clear out the new guests and call my manager. She says no to the new room, I will have the maint. guy clean the room. I try to explain to her about this guy that he is so hostile andwants a new room, and i don't think our Maint. guy will be too happy to clean a room after working 7am - 6pm.
Well the guy comes in and hears the "hostile" part. I explain what I was having done. I call the maint. guy and have him come up to get the keys and start cleaning the room... all this time the guy is on the phone...
I thought he was on the phone with corporate...he hangs up and smiles..
SC " I called the POLICE! You are in big trouble now!"
at first I thought he was joking - nope. idiot called 911. not the non-emergency # but EMERGENCY.
I had almost asked him if he called the cops if McD's were out of nuggets... but i didn't. He was getting what he wanted! and still called!
The cops came and pulled him outside - one talked to me . I quickly told him the story - I actually appolgized to the deputy about the SC calling for such a bullshit reason. One thing about me - i don't "drama" things up, and I usually stay calm.
I explain that his room is being FULLY cleaned, new sheets and all, right now as we speak. But if the guy wants I will refund his $$ and he can go elsewhere.
Normally i can't do this with gettin approval from my boss, but I don't care at this point, I have been harrassed for almost an hour and frankly Iam tired of it.
The deputy goes outside to talk to the other officers and the SC. They come in... This guy WHOLE attitude has changed! he is very polite and says he wants to leave and his $$ back... I notice a woman had come in also, so I asked her if she needed a room.. no.. it was his wife! ok.. what about the ONE person?! ugh. so he lied as well
I asked the officers to stay untill i finished with him... and there was something he did, maybe a slight smile, i don't know, maybe his wife telling me that she is the "only one that can calm him down"
I trespassed him. I don't want him back here. I also called Corporate myself and advised them of the sitution. Funny thing is - he has not called them. And most suprisingly my manager did not yell at me for asking him ro leave
SC - Sucky customer
me - me .. duh
I was working one slow Monday night, when a truck pulls up and a man gets out.
me - greets him
SC - "YOu will give me the same rates as (motel same chain but 25 miles south of us), it's (Price)
ME - taken aback by the hostile tone of his voice. "Ok, let me get that okayed by my manager."
SC - "I will go somewhere else"
me - thnking - "good, cause you're an ass" BUT I call my manager and she ok's it if verifed with the other motel. So i call over there and it's (Price he quoted) for ONE person and around 5 dollars more for TWO people.
I tell him this and he says nastily that it's only him. So I give it to him at that price, and he leaves....
Now I was talking on the phone to the other desk clerk and she even said "what a jerk" And i got a creepy feeling from him..
The motel i work at... well.. we have a bunch of regulars, that shall we say, run on the other side of the law. Crackheads, drunks, hookers - I am used to dealing with them, running them off...been threatened a bunch of times. Doesn't bother me. but this guy gave me chills. decent clothes, nice truck -
NEXT day - he pays for another night around 11:30 or so... no special housekeeping requests.. I guess he goes out for the day.
I get to work at 3pm - it's slow till around 7pm when the truckers and workers start checking in... about 7:45 i get a call from him SCREAMING about how his room did not get any service.
I'm appoligizing and offering to give him fresh towels when he interrupts me
SC - "WE are NOT the kind of people that come down to you YOU WILL come up here and fully clean my room and make our beds with new sheets.I PAID MY MONEY TO STAY here." and he continues babbling about how much he paid and blah blah blah the OTHER motel changed our sheets EVERY day. (umm nope - they made the BED every day, but unless you ask for it - nope. I know the other motel some and i know the way she runs that motel.)
Now at this time there are no housekeepers - they are done and gone. I explain this and repeat that he can have fresh towels and if he can wait a few minutes I can run them up to him - but i have a lobby full of people and I can't just leave, yet. Note - I don't blame him for being upset about getting no service. His room should have have recieved fresh towels, a quick cleaning of the bathroom and main room, and beds made. trash taken out. But there are ways to complain and get results.
SC - " Well , then YOU WILL GIVE ME A NEW ROOM!! I am calling corporate I WILL have you fired. I'm coming down there" he kept threatening my job over and over.
I quickly clear out the new guests and call my manager. She says no to the new room, I will have the maint. guy clean the room. I try to explain to her about this guy that he is so hostile andwants a new room, and i don't think our Maint. guy will be too happy to clean a room after working 7am - 6pm.
Well the guy comes in and hears the "hostile" part. I explain what I was having done. I call the maint. guy and have him come up to get the keys and start cleaning the room... all this time the guy is on the phone...
I thought he was on the phone with corporate...he hangs up and smiles..
SC " I called the POLICE! You are in big trouble now!"
at first I thought he was joking - nope. idiot called 911. not the non-emergency # but EMERGENCY.
I had almost asked him if he called the cops if McD's were out of nuggets... but i didn't. He was getting what he wanted! and still called!
The cops came and pulled him outside - one talked to me . I quickly told him the story - I actually appolgized to the deputy about the SC calling for such a bullshit reason. One thing about me - i don't "drama" things up, and I usually stay calm.
I explain that his room is being FULLY cleaned, new sheets and all, right now as we speak. But if the guy wants I will refund his $$ and he can go elsewhere.
Normally i can't do this with gettin approval from my boss, but I don't care at this point, I have been harrassed for almost an hour and frankly Iam tired of it.
The deputy goes outside to talk to the other officers and the SC. They come in... This guy WHOLE attitude has changed! he is very polite and says he wants to leave and his $$ back... I notice a woman had come in also, so I asked her if she needed a room.. no.. it was his wife! ok.. what about the ONE person?! ugh. so he lied as well
I asked the officers to stay untill i finished with him... and there was something he did, maybe a slight smile, i don't know, maybe his wife telling me that she is the "only one that can calm him down"
I trespassed him. I don't want him back here. I also called Corporate myself and advised them of the sitution. Funny thing is - he has not called them. And most suprisingly my manager did not yell at me for asking him ro leave
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