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Just when I thought there was no completely new way for people to annoy me...
At work people come in to see us, take a ticket and get called in to a private room by one of the workers. We talk to them and try and provide information to help with whatever issues they're having. (It's vague but what we do is vague).
My interview room has a phone and a computer. However I have to go into a different room if I need to use our books, if I want to look something up on a computer in private (so the customer can't see my lips moving while I'm reading up on their problem
) or need to speak to a supervisor. The customer waits in the room until we get back.
So today I popped out to check something with a supervisor, and then make a quick call to see if someone from an outside agency would help with X.
Got back to my interview and heard a distinctive *click* and walked in to see the phone not quite put back in place.
That is my phone, for when I need to make calls. If anyone needs to use it they ask ME.
I was really angry and went to tell the supervisor (I don't want any trouble if phone calls were made, and they might assume I was making them) - and learnt that the woman had not only tried to sneakily use our phones but had actually asked both the receptionist and the supervisor herself and been told no. They'd pointed her to the nearest public phone box. (If she'd asked me I might have even said yes - not knowing she'd already asked).
I was not very nice to the client and she just kept saying she was sorry and not to do anything... I said that I was going to mark her file (regular customer) with a note so that from now on she would have to go back out and wait in the waiting room (don't know if I will/can but...). It won't otherwise affect the service she gets but when she kept saying "I was only..." I also said as far as I was concerned trying to do that when we had already said no was theft (or attempted theft).
I don't know if she made a call. You have to dial 9 for an outside line and she may even be in the small minority who don't know how to do that. She said she wanted to call her young son who was on his own at home, but for all I know she could have been calling premium rate or foreign numbers. There are no other restrictions on the phone.
Victoria J
At work people come in to see us, take a ticket and get called in to a private room by one of the workers. We talk to them and try and provide information to help with whatever issues they're having. (It's vague but what we do is vague).
My interview room has a phone and a computer. However I have to go into a different room if I need to use our books, if I want to look something up on a computer in private (so the customer can't see my lips moving while I'm reading up on their problem
) or need to speak to a supervisor. The customer waits in the room until we get back. So today I popped out to check something with a supervisor, and then make a quick call to see if someone from an outside agency would help with X.
Got back to my interview and heard a distinctive *click* and walked in to see the phone not quite put back in place.
That is my phone, for when I need to make calls. If anyone needs to use it they ask ME.
I was really angry and went to tell the supervisor (I don't want any trouble if phone calls were made, and they might assume I was making them) - and learnt that the woman had not only tried to sneakily use our phones but had actually asked both the receptionist and the supervisor herself and been told no. They'd pointed her to the nearest public phone box. (If she'd asked me I might have even said yes - not knowing she'd already asked).
I was not very nice to the client and she just kept saying she was sorry and not to do anything... I said that I was going to mark her file (regular customer) with a note so that from now on she would have to go back out and wait in the waiting room (don't know if I will/can but...). It won't otherwise affect the service she gets but when she kept saying "I was only..." I also said as far as I was concerned trying to do that when we had already said no was theft (or attempted theft).
I don't know if she made a call. You have to dial 9 for an outside line and she may even be in the small minority who don't know how to do that. She said she wanted to call her young son who was on his own at home, but for all I know she could have been calling premium rate or foreign numbers. There are no other restrictions on the phone.
Victoria J
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