It pains me..... and other SC's put in there place.

[StraxusD]

These are true accounts of sucky customers being put in their place by a person I know who happens to be a store manager.

#1 The SC came in and began ranting about how their phone service was screwed up. After being informed by my friend, that the problem could not be resolved within the store, but had to be taken up with the customer care phone line, the customer began to emphatically demand the problem be fixed right away. Again, my friend informed the customer that he could not meet his request. The customer then repeatedly informed my friend that "He knew that there was a way to fix it." "He knew!" After several minutes of this my friend finally turned the computer screen around so the customer could see it and told the customer that if he knew a way to fix the problem that he was welcome to do so. The customer then decided that his best course of action was to call the phone number and leave the store slightly embarrassed.

#2 After arguing with a customer for several minutes over the finer points of cell phone contracts, the customer rather snidely told my friend "I won't be shopping here any more!" To which my friend stated in a dead serious look "Sir, it pains me to know that people like you will be shopping at one of my competitors," and then walked away.

#3 A group of Spanish speaking customers came into my friend's store and had one of their children translating for them. After assisting them for some time, the group decided that my friend was disrespecting them and not giving them the best deals. Little did they know, my friend speaks Spanish fairly well and understood what they were saying. The group continued talking among themselves insulting my friend and finally decided to go to a different store (same company). At this point, my friend decided to inform the group, in Spanish, that the other store would not be able to offer a better deal. The group stared at him open-mouthed for several seconds and then hurriedly left the store never to return.

#4 This one happened in front of me with one of my old supervisors. I was checking people out at register and I looked over and saw these two guys standing at an empty register just staring at me. I proceeded to finish up my transaction and my supervisor walked up to the gentlemen and asked them if they needed help. One of them rather sarcastically said, "No, we would rather just stand here all day." My supervisor looked at him for a second, reached under the counter pulled out a "This Register Closed" sign, sat it down in front of them, and then said "Okay," and walked away. The two morons stood there for at least a minute, fully stunned that their stupid remark would be met with such a display. Finally they got in a different line and checked out, but man were those two brain-dead.

[Ironclad Alibi]

It almost feels like I'm reading the urban legends web site. We need more managers like him.

[NightWatch]

OT: I hate calling customer care! 90% of them are morons who can't tell a shoe from a hat (If any of you work for customer care at a cell phone company, you're probably in the 10% of intelligent employees, so please don't be offended)!! I needed to transfer my cellphone contract out of my mom's name, but also bought a new phone that day. I was told that I could make payments on the new phone. When the bill came, it was for almost $400, so I called customer care and they refused to help me because I was a "new customer"... Nevermind the fact that I'd had that number for 5 years. So I went back to the store where I bought the phone and the nice manager waived my phone bill for that month because apparently the people in customer care were not supposed to do what they did to me.

[crashhelmet]

#3 A group of Spanish speaking customers came into my friend's store and had one of their children translating for them. After assisting them for some time, the group decided that my friend was disrespecting them and not giving them the best deals. Little did they know, my friend speaks Spanish fairly well and understood what they were saying. The group continued talking among themselves insulting my friend and finally decided to go to a different store (same company). At this point, my friend decided to inform the group, in Spanish, that the other store would not be able to offer a better deal. The group stared at him open-mouthed for several seconds and then hurriedly left the store never to return.

I love having this advantage. I'm half Mexican and half Irish. I look white but speak Spanish almost fluently. I also speak enough French and German to get by (The joys of being a military brat ;p). So when people try to pull the "I don't speak English" card or conspire with their accomplices in one of these languages, I can fire back at them and watch as they stick their feet in their mouths.

CH

[VComps]

I love having this advantage. I'm half Mexican and half Irish. I look white but speak Spanish almost fluently. I also speak enough French and German to get by (The joys of being a military brat ;p). So when people try to pull the "I don't speak English" card or conspire with their accomplices in one of these languages, I can fire back at them and watch as they stick their feet in their mouths.

CH

I just had the oddest mental image of a person who's literally half-Mexican, half-Italian... you know, darker complextion with black hair and brown eyes on the right, pale complexion with red hair and green eyes on the left... sort of like Two-Face

[crashhelmet]

I just had the oddest mental image of a person who's literally half-Mexican, half-Italian... you know, darker complextion with black hair and brown eyes on the right, pale complexion with red hair and green eyes on the left... sort of like Two-Face

I'm more like Zartan from Gi Joe. I'm normally white looking, but put me in the sun for a few hours and I get dark instead of burned.

CH

[BlaqueKatt]

OT: I hate calling customer care! 90% of them are morons who can't tell a shoe from a hat

I used to work CS in a call center for the "big red checkmark"-we had been under contract for two years-had a 95% customer satisfaction rate from day one(first call resolution of the issues)-and low handle times(average 6-7 minutes)-which was better than their own internal centers(yes I was an outsource-in the US). They decided the $9/hr we were getting paid was too high so they transferred the contract to a different center where they could pay $6/hr-had 2x as many agents-the new center had 30% customer satisfaction after 4 months, and average call times of 20 minutes plus.

But hey they "saved" $3/hour......

[XCashier]

I was checking people out at register and I looked over and saw these two guys standing at an empty register just staring at me. I proceeded to finish up my transaction and my supervisor walked up to the gentlemen and asked them if they needed help. One of them rather sarcastically said, "No, we would rather just stand here all day." My supervisor looked at him for a second, reached under the counter pulled out a "This Register Closed" sign, sat it down in front of them, and then said "Okay," and walked away. The two morons stood there for at least a minute, fully stunned that their stupid remark would be met with such a display. Finally they got in a different line and checked out, but man were those two brain-dead.

Oh, that's brilliant! Your supervisor deserved a serious high-five for that one!

[Shards]

Yeah. Had it been my Sup, I would've high-fived him then and there, right in front of the customers. Especially considering that they'd have had to get a complaint slip from said sup if they wanted to fill one out.

[Screamarie]

If managers were allowed to act like this, we might actually have less sucky SCers, better cared for stores, happier employees, and the world might be at peace. Oooohmmmmm.

[Tito]

Oh, that's brilliant! Your supervisor deserved a serious high-five for that one!

I second that! That one & story number 3 were totally brilliant! I would have LOVED to have been there to see the looks on their faces when the manager talked to them in Spanish, and they realized that he could understand what they were saying!

[flutes_and_fabric]

Number three reminds me of my old roommate. This girl had been moved three times. She took up the whole dorm room. Threw my food out. Tossed out all the papers that were on my desk so her friends would have a place to sit. Purposely crumpled chip bags at 5 in the morning (I'm serious. She loved waking me up early b/c i had a 7 am class and her first class wasn't until 3. She was japanese and would speak japanese to her family on the phone. I know japanese pretty well (can't read or write too well yet though). I signed myself up for classes when I was 10. I took classes all through highschool and I took two levels in college, one for a gen ed and the other because I loved the teacher. My neighbor is Japanese and he'd practice with me. Yes, I am a complete anime freak and no longer need subs. So, I didn't tell her I could understand her b/c it's funny to hear what people say when they think you're not listening. She insulted me so much, but I didn't really care. The last day when I moved out her parents came over. I had a full conversation with them in Japanese, told my roommate to have a nice life, and moved home.

[tropicsgoddess]

I love it when SC's get pwned in a foreign language! Your manager RAWKS!!!!