no concierge

[vacation_rentals_suck]

In defense of our guests, I will say it was nice when we had a concierge but we dont anymore. We are very short staffed and just dont have the time to book their tours and make their restaurant reservations. This man called with a long list of stuff he wanted us to arrange. I explained to him that we no longer had a concierge but I could give him numbers to call

Guest: I am expected to make these arrangement myself?

Me: well unfortunately, we dont have a concierge any longer

Guest: so I have to suffer?

Me: no sir, I can give you some numbers to call

Guest: unaccpetable, Dave. I made a reservation with you. I want to do everything through you all

Me: sir, we dont have concierge services any longer

Guest: well give me the numbers if you must but I want it noted I am not happy and I will be lodging a complaint about you for taking such a casual attitude toward our vacation. We come down every year and have never been treated this way.

Me: well sir, I tell you what I will do. I will make the calls and arrange everything for you

Guest: now was that so hard?

Me: no sir

so I make all the arrangements and call him back

Me: ok sir, I have your boat tour set up. You can pay when you get there

Guest: can you bill it to my room?

Me: no sir, we dont do that

Guest: this is bullshit. Why cant you take payment for me?

Me: because this is a seperate company. I made the arrangements for you but I cant take payment on their behalf

Guest: well Dave, you sure dont want to make things easy for us, do you? This has been a nightmare of a vacation. I want some kind of compensation for what we have been through.

Me: ok let me connect you to a manager

stay tuned for the outcome

[SailorMan]

Can I ask the average income range of your customers? I've seen people that started out not-so-wealthy, then got an MBA or other training that suddenly made them wealthy (can you say 'nouveau riche?'), and then acted as if their wealth suddenly transformed them into the fabled ranks of the new nobility (without the polite manners of the Victorian era).

I say 'fabled,' because it only exists as an errant idea in some EW's heads -- we are still a democracy, the last I heard!

[CrazedClerkthe2nd]

I'm impressed you went out of your way to help that guy, but I'm not impressed with how he responded.

Douche.

[PepperElf]

proof that even when you DO help them
they're still entitlement whores

[Jester]

Dave, I'm very disappointed. Why the hell did you help this self-serving self-important self-diddling twat monkey? It was virtually predictable that he would not be happy with you even if you took the tours for him and then gave him a play by play of how the tours were while he received a hot oil massage that you arranged from the Slovakian twins, Elsa and Elga.

[jerkface11]

I hope you called and cancelled everything.

[Slytovhand]

Ditto what Jester said!

[bainsidhe]

Soooo, conciege's are supposed to be tipped, right? "Sure, sir, I'll gladly take payment for your tour, but I'm unable to guarantee the company will receive it"

[Can I Help Your A$$?]

Dave works in some strange Fellini film, I think.

[Eireann]

More like Hitchcock, written by Rod Serling and Ray Bradbury.

[tropicsgoddess]

VRS, why oh why did you even bother with this EW when he wasn't the least bit happy that you did something for him?!!

[Shamus]

Dave, I can't even tell you how incredible a book you could write based on just one year at your job. You could publish a series, and be a niche hit.

[BethB]

If the author(authors?) of the Nanny Diaries could write a book and sell big, I'm sure he could! I'd buy it!

[Mr Hero]

So this guy's idea of "suffering" is not having someone arrange your vacation plans? I wish I could trade problems with this guy.

[smileyeagle1021]

The more I think about it the more I think that everyone who calls Dave is one of my mother's clients... she calls them her 'children' and for good cause... she actually had one come close to throwing a tantrum because she told him that due to the heavy losses he suffered in the stock market this year he would only be able to afford a month of vacation instead of his nomral two months... and btw he would have to chose just one, Europe, Japan, or Australia, he couldn't go to all three like he wanted. Sounds exactly like the type that Dave deals with... if you'd like Dave, I think I can plant the seed in her head that she needs to tell her clients to not take vacations at all this year... if it would help your job be less stressful