So here I was in furniture, counting all the pull tags, when some guy and his wife summoned me.
They were looking at a wood and wicker 5-drawer chest we have. There were no tags for it and they wanted to know if it was in stock. I knew that it wasn't, and that we have scores of rainchecks because for whatever reason we can't get that chest in, but to humor them I checked anyway.
My scanner took a little more time than usual to bring up the information. The wife joked that it was "going through the filing cabinet." Sorta clever. More clever than anything I normally hear out of my customers.
Finally, it returned the information: out of stock. I told them the chest was out of stock and they could get a raincheck at the service desk.
Onward came the suck: "Sell us the display then."
"I'm sorry, but we cannot sell furniture displays until they go on clearance and they're the last one remaining."
"Well we're going on a trip and that chest is the only one that will fit in our fifth-wheel. Sell us the display."
"I'm sorry, but as I said..."
"We said we want the display. Get your manager down here if you're not willing to help us."
I said okay and went for a phone further away from the department, instead of the one closest. I figured I'd make them wait, and besides I felt I might say something I didn't want them to hear.
"Yeah, I've got a couple looking at one of the Key West chests, and we don't have it in stock, and they're pretty adamant about buying the display."
"Is it on no re-order?"
"No, the scanner said we had some on order."
"Then the answer is no."
"I know. I tried to explain that and they didn't like it. Could you please come down and tell them yourself?"
"Sure. I'll be right down."
Manager came down to the furniture department, told the couple whey wouldn't be purchasing the display today, and they pissed and moaned some more and apparently worked an "In this economy" into their pissing and moaning. And then they left sans chest.
Is it a bad thing I'm looking forward to shooting down more of these idiots?
They were looking at a wood and wicker 5-drawer chest we have. There were no tags for it and they wanted to know if it was in stock. I knew that it wasn't, and that we have scores of rainchecks because for whatever reason we can't get that chest in, but to humor them I checked anyway.
My scanner took a little more time than usual to bring up the information. The wife joked that it was "going through the filing cabinet." Sorta clever. More clever than anything I normally hear out of my customers.
Finally, it returned the information: out of stock. I told them the chest was out of stock and they could get a raincheck at the service desk.
Onward came the suck: "Sell us the display then."
"I'm sorry, but we cannot sell furniture displays until they go on clearance and they're the last one remaining."
"Well we're going on a trip and that chest is the only one that will fit in our fifth-wheel. Sell us the display."
"I'm sorry, but as I said..."
"We said we want the display. Get your manager down here if you're not willing to help us."
I said okay and went for a phone further away from the department, instead of the one closest. I figured I'd make them wait, and besides I felt I might say something I didn't want them to hear.
"Yeah, I've got a couple looking at one of the Key West chests, and we don't have it in stock, and they're pretty adamant about buying the display."
"Is it on no re-order?"
"No, the scanner said we had some on order."
"Then the answer is no."
"I know. I tried to explain that and they didn't like it. Could you please come down and tell them yourself?"
"Sure. I'll be right down."
Manager came down to the furniture department, told the couple whey wouldn't be purchasing the display today, and they pissed and moaned some more and apparently worked an "In this economy" into their pissing and moaning. And then they left sans chest.
Is it a bad thing I'm looking forward to shooting down more of these idiots?
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