Tweet
Where I work after you cash a certain amount of travel checks we ask for ID. Valid ID. We have different rules as far as what ID is acceptable. The casino decides not anybody else, we don't question this.
A man comes up and has travel checks and has over the limit to which I need to call amex and ask for ID.
SC: My DL's expired last month but I have this.
He produces a green card. We only accept: Passports, State ID, DL, and military ID. It's nothing against them its just how it is.
I grab the ID and take it to my favorite, huge backboned supervisor.
He of course tells me now and I ask what do I do because he already signed them all and I stamped three of them with our casino's name.
Me: *jokingly* Can I tell him that if he takes one away that I don't need ID?
SV: No
You can say 'Unfortunately at (enter amount) we require ID"
Basically we were hoping he'd catch on and take one away. He could even go to a co worker and cash out the other one. As long as I didn't have all of them.
Yes, the number is lame and yes, there are many loopholes and yes its somewhat stupid but those are the rules we must obey. And besides we are on constant watch by the sky above, I don't want me doing something wrong caught on tape! I got back out to SC.
Me: Unfortunately sir, we can't accept this as ID. But--
SC: I want your boss now! This is BULL!
If he just would have let me finish that sentence... Anyway, I go back and get SV.
As soon as SV walks out SC begins to rip him a new one. SV didn't even get to talk.
SC: This is BS! THis is acceptable ID! I come here once a month and spend a lot of money here! I pay your wages! (can we have a raise? lol)
SV: Sir, please calm down--
SC: You don't know your own job! This is ridulous! What am I supposed to do! I signed them! You HAVE To accept this ID! You need to do your homework!! RANT RANT, BITCH, RANT!
SV: Sir, when you go back to CA and get an unexpired ID we will be more than happy to cash your checks.
Now, it had been a month and he had no extension paper... I don't know how CA works with DL's so I don't know how long it takes or what.
SC: I'll go to another casino, you guys are missing out on a lot of money!
SV:
Although the man after him was so awesome! AM-awesome man
AM: I promise I won't yell at you...You guys really do have a hard job.
Me:
Thanks.
I paid him and he tipped me a good six bucks. He made me feel better for being so nice after such a dick.
Now, is that the end? What site is this? Of course not!
So about thirty mins later SC comes back and demands that we cash the checks again because I had stamped three of them and the other place refused him. Instead of begging and being nice, he was a complete ass again.
SC: You are hard to work with! You have made my vacation very unpleasant!
SV: Sir, with all due respect you attacked me first.
They bantered a bit and SV just wanted him to go away and finally cashed the other three checks.
SV To me: Had he not been a jerk I would have cashed them earlier.
It doesn't pay to be a jerk, not really. It could have gone a lot smoother if he had just let us talk to him.
A man comes up and has travel checks and has over the limit to which I need to call amex and ask for ID.
SC: My DL's expired last month but I have this.
He produces a green card. We only accept: Passports, State ID, DL, and military ID. It's nothing against them its just how it is.
I grab the ID and take it to my favorite, huge backboned supervisor.
He of course tells me now and I ask what do I do because he already signed them all and I stamped three of them with our casino's name.
Me: *jokingly* Can I tell him that if he takes one away that I don't need ID?
SV: No
You can say 'Unfortunately at (enter amount) we require ID" Basically we were hoping he'd catch on and take one away. He could even go to a co worker and cash out the other one. As long as I didn't have all of them.
Yes, the number is lame and yes, there are many loopholes and yes its somewhat stupid but those are the rules we must obey. And besides we are on constant watch by the sky above, I don't want me doing something wrong caught on tape! I got back out to SC.
Me: Unfortunately sir, we can't accept this as ID. But--
SC: I want your boss now! This is BULL!
If he just would have let me finish that sentence... Anyway, I go back and get SV.
As soon as SV walks out SC begins to rip him a new one. SV didn't even get to talk.
SC: This is BS! THis is acceptable ID! I come here once a month and spend a lot of money here! I pay your wages! (can we have a raise? lol)
SV: Sir, please calm down--
SC: You don't know your own job! This is ridulous! What am I supposed to do! I signed them! You HAVE To accept this ID! You need to do your homework!! RANT RANT, BITCH, RANT!
SV: Sir, when you go back to CA and get an unexpired ID we will be more than happy to cash your checks.
Now, it had been a month and he had no extension paper... I don't know how CA works with DL's so I don't know how long it takes or what.
SC: I'll go to another casino, you guys are missing out on a lot of money!
SV:
Although the man after him was so awesome! AM-awesome man
AM: I promise I won't yell at you...You guys really do have a hard job.
Me:
Thanks. I paid him and he tipped me a good six bucks. He made me feel better for being so nice after such a dick.
Now, is that the end? What site is this? Of course not!
So about thirty mins later SC comes back and demands that we cash the checks again because I had stamped three of them and the other place refused him. Instead of begging and being nice, he was a complete ass again.
SC: You are hard to work with! You have made my vacation very unpleasant!
SV: Sir, with all due respect you attacked me first.
They bantered a bit and SV just wanted him to go away and finally cashed the other three checks.
SV To me: Had he not been a jerk I would have cashed them earlier.
It doesn't pay to be a jerk, not really. It could have gone a lot smoother if he had just let us talk to him.
Comment