Sucky Customer Profile #3. The deliberately obtuse....

[Seanette]

I'm sure anyone else here who has worked in tech support will agree that intelligent callers are definitely a minority in that field. After you've talked to a dozen people who barely understand the concept of "double click", you do tend to assume that the only callers you're going to get that day are brain donors.

[Dingwell]

Just so's ya know...

Where I work, you can actually have your quality scores docked for not using 'group terms'.

'Great! Now let's open up the Control Panel! We're should see either ten or about forty icons there, how many do you see?'

'Let's right click on the start menu please?'

'Let's open up Internet Explorer now and we'll get this fixed.'

Don't blame the technicians, we don't want to talk like this either. We know it sounds condesending. We just don't get any choice in the matter.

Dingwell