Came towards the end of the shift, which was a good thing as it really pissed me off.
BOBG: Payphones get free 411, but we can only do local searches. Caller was in 418, and speaking English.
Me: Good evening, may I help you?
SC: Yeah, I'm looking for the Royal Bank of Canada in Montreal [514 area code].
Me: Alright, RBC, but I won't be able to look up in Montreal. You'll have to
-Nonsense-
SC cutting me off: NOT RBC. THE ROYAL BANK OF CANADA!
Me: Well, RBC stands for Royal Bank of Canada, that's how they're listed in our business files.
SC: No, I want the Royal Bank of Canada. I have some papers here that specifically say they are NOT AFFILIATED.
Me: Well, strictly speaking they aren't affiliated as they actually are the same business.
SC: No they're not. I want the Royal Bank of Canada.
Me, giving up: Alright, I will look for the Royal Bank of Canada. However, I cannot give you a Montreal phone number as you are calling from a payphone for which Montreal is not local.
-Lies-
SC: I'M IN MONTREAL!
Me: No you're not. My computer indicates that you are calling us from a payphone located in the 418 area code. Montreal is the 514 area code. You'll need to dial the 1-514-555-1212 from this payphone, or 411 from a residential or cellphone, in order to get the Montreal directory assistance.
-Insult-
SC in that despicable snotty tone: You know, I understand that you can't help me because of the language barrier.
Me: There is no language barrier sir. I am bilingual. Have a nice day.
I think the Block Incoming Calls and Release buttons on the keyboard I was using might still have my fingerprints engraved in them a week from now. And it took me about a minute of long deep breaths before I could take calls again. *Sigh* I hate people.
BOBG: Payphones get free 411, but we can only do local searches. Caller was in 418, and speaking English.
Me: Good evening, may I help you?
SC: Yeah, I'm looking for the Royal Bank of Canada in Montreal [514 area code].
Me: Alright, RBC, but I won't be able to look up in Montreal. You'll have to
-Nonsense-
SC cutting me off: NOT RBC. THE ROYAL BANK OF CANADA!
Me: Well, RBC stands for Royal Bank of Canada, that's how they're listed in our business files.
SC: No, I want the Royal Bank of Canada. I have some papers here that specifically say they are NOT AFFILIATED.
Me: Well, strictly speaking they aren't affiliated as they actually are the same business.
SC: No they're not. I want the Royal Bank of Canada.
Me, giving up: Alright, I will look for the Royal Bank of Canada. However, I cannot give you a Montreal phone number as you are calling from a payphone for which Montreal is not local.
-Lies-
SC: I'M IN MONTREAL!
Me: No you're not. My computer indicates that you are calling us from a payphone located in the 418 area code. Montreal is the 514 area code. You'll need to dial the 1-514-555-1212 from this payphone, or 411 from a residential or cellphone, in order to get the Montreal directory assistance.
-Insult-
SC in that despicable snotty tone: You know, I understand that you can't help me because of the language barrier.
Me: There is no language barrier sir. I am bilingual. Have a nice day.
I think the Block Incoming Calls and Release buttons on the keyboard I was using might still have my fingerprints engraved in them a week from now. And it took me about a minute of long deep breaths before I could take calls again. *Sigh* I hate people.
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