I just remembered this one. Not so much sucky, more... nutcase.
Me: Duh
PM: Paranoid Man
Me: Welcome to <My Company> you're speaking with <Me>.
PM: Hello. The government is tapping my phone.
Me:.... Oh.
PM: Yes, ASIO (Australian equivilent of the FBI or CIA or one of those) is following me and tapping my phone and you have to stop them.
Me: Well Sir, if the government is tapping your phone that is nothing to do with us. We can't stop them and, to be honest, I doubt we'd even know.
PM: But you have to stop them! They've been sending helicopters to fly over my house!
Me: (Now struggling so hard not to laugh that I couldn't hold it in any longer) I'll put you on hold for a minute while I speak to my manager.
PM: Yes! Please do! You have to stop them!
I put the call on hold and laughed so hard I cried. Legendary Manager (LM, who some of you may remember from 'You can have what you want if you just SHUT UP AND LISTEN!' came over to see what the fuss was about. I told her and, since she hates to miss a bit of fun, she plugs in to listen to the rest of the call.
Me: Thanks for holding Paranoid Man. I'm sorry but if the government is indeed tapping your phone, there is nothing I or <My Company> can do about it.
PM: But you have to! Surely it must be ILLEGAL for them to tap my phone without my permission!
Me: Sir, they're ASIO. They can do pretty much whatever they want.
PM: But they have to stop! They're tapping my phone! And flying helicopters over my house to spy on me!
Me: I just can't help you. You'll have to take it up with ASIO.
At this point, LM, always one to mess with a customers head, holds her pen up to my mic and starts tapping it.
PM: But they're tapping my... SHHH!! Can you hear that???
Me: Hear what sir?
PM: That tapping! They're doing it right now! Can you hear it?
Me: I can't hear anything.
PM: I can hear a helicopter flying over my house! Can you hear it??
Me: No sir, I can't.
PM: Can you get me the number for ASIO?
Me: Duh

PM: Paranoid Man
Me: Welcome to <My Company> you're speaking with <Me>.
PM: Hello. The government is tapping my phone.
Me:.... Oh.
PM: Yes, ASIO (Australian equivilent of the FBI or CIA or one of those) is following me and tapping my phone and you have to stop them.
Me: Well Sir, if the government is tapping your phone that is nothing to do with us. We can't stop them and, to be honest, I doubt we'd even know.
PM: But you have to stop them! They've been sending helicopters to fly over my house!
Me: (Now struggling so hard not to laugh that I couldn't hold it in any longer) I'll put you on hold for a minute while I speak to my manager.
PM: Yes! Please do! You have to stop them!
I put the call on hold and laughed so hard I cried. Legendary Manager (LM, who some of you may remember from 'You can have what you want if you just SHUT UP AND LISTEN!' came over to see what the fuss was about. I told her and, since she hates to miss a bit of fun, she plugs in to listen to the rest of the call.
Me: Thanks for holding Paranoid Man. I'm sorry but if the government is indeed tapping your phone, there is nothing I or <My Company> can do about it.
PM: But you have to! Surely it must be ILLEGAL for them to tap my phone without my permission!
Me: Sir, they're ASIO. They can do pretty much whatever they want.
PM: But they have to stop! They're tapping my phone! And flying helicopters over my house to spy on me!
Me: I just can't help you. You'll have to take it up with ASIO.
At this point, LM, always one to mess with a customers head, holds her pen up to my mic and starts tapping it.
PM: But they're tapping my... SHHH!! Can you hear that???
Me: Hear what sir?
PM: That tapping! They're doing it right now! Can you hear it?
Me: I can't hear anything.
PM: I can hear a helicopter flying over my house! Can you hear it??
Me: No sir, I can't.
PM: Can you get me the number for ASIO?
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