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It was a steady day, not too busy and not slow enough to bore me to death. Though I admit-- I LOVE the slow days...
Anyway, there were only three of us on shift. And that's lucky considering there's usually only two. Now, the third person went on their lunch break. The line wasn't bad when they left... And here lunch breaks last 40mins.
Okay, my co-worker Marcy (name changed) and I were the only ones left on the front line. We both ended up getting transactions that take a bit of time to complete.
I got a personal check to cash, which with the new company we have to scan their ID's/check, write down a buttload of information and go through basic hell to cash something so small. Anyway, Marcy got a marker which is from a person's credit line (they set this up with us through their bank and our credit department) and doesn't require a check.
Anyway, things are going okay, I've perfected the procedure for which I was doing and it usually takes me like five mins. Anyway, my computer was being a butt and wouldn't let me scan the woman's ID in. So I had to go to a different computer. The woman was being absolutely awesome about it. Now onto the trouble...
I could hear an old man having a COW in line because it was taking too long.
"I've been line for ten minutes!!!" He yelled at (I swear) the top of his lungs. He was aggitating me and the other guests in line. And we all know they exaggerate on time. It had been like two mins tops at that time.
I ignored him and was trying to concentrate on my guest. Okay, as I said earlier I had to go to a different computer... I ended up on a computer right infront of the man yelling.
SC: I demand to speak to your manager.
ME: Okay.
But before I move he keeps talking.
SC: I demand that you make someone else open a window.
ME: I'm sorry sir, there ISN'T anybody else. It's just the two of us.
SC: Are you open?
ME: Yes.
SC: Then why aren't you doing anything!?
ME: Sir, I'm helping someone.
SC: OH.
I walk away because I finished what I was doing on that particular computer and walked back to my window.
As soon as I get into my window I hear this: "YO!" coming from that same old man again. He was yelling at another co-worker who was in the Main Bank.
Okay, people don't understand this but its hard as hell to hear anybody talking to you from outside the MB. He yelled "Yo" like three times until the person in the MB happened to look up.
SC: Are you the manager?!
She shook her head. She's a supervisor in training.
I tried not to laugh--the guy was making an absolute ass of himself.
Finally I finished what I was doing and I helped whom ever was next. Poor Marcy got the Yo-man. He was soo cranky when he came to the window.
SC: This is ridiculous!
He threw his five dollars on the counter and yelled that he wanted quarters.
Now at this time Marcy and I were beyond annoyed with this guy. I was done helping the guy in my window and sent him on his merry way.
Neither I nor Marcy were going to tell him that the machines no longer took coin...
If you are going to be crabby about having to wait like three mins in line, just don't. Go back into your room, take your meds and then a nap.
I understand that waiting in line sucks but they have to understand that its not our fault-- as the cashier's we're just there to do our job. We don't control who hires who or anything to that effect. They act like its my fault and that I'm just too slow. Had someone else counted in--that would've taken at least 20mins or more.
~~
I am a big stickler on not letting people cut in line. It makes me mad. The particular window I chose for the day was in the corner and away from the line-- so that I wasn't the first cashier to be seen by the people waiting in line. Big mistake...
People would see me as soon as they came from around the corner and totally bypass the line and assume that I was just doing nothing and waiting for them. Granted you can't really see the line from the direction they were coming but they got pissed whenever I would tell them where the line was.
There was this old man in a walker-- he went straight to my window as I called someone from the line. I told him I'm sorry but he'd have to wait in line.
SC: F*** you!
I'm sorry but I'm not going to let someone just cut because they didn't see the line and I was shocked that he cussed me out.
At some point people thought it was okay to make their own line in my window. And when I notice this I always make a point to tell them to get in the "real" line. It's a mess. The casino needs to have signs or something. I always feel like crap when I have to tell someone to get into line.
My window was so close to the Atm they started to get into the ATM line and then walk into my window.
It's a bit more obvious there that I am NOT the ATM. That made some problems there too. Or their friend would be at the atm and they'd just stand in my window and plunk all their junk all over the counter and get mad when I asked them nicely to move. Go figure.
Anyway, there were only three of us on shift. And that's lucky considering there's usually only two. Now, the third person went on their lunch break. The line wasn't bad when they left... And here lunch breaks last 40mins.
Okay, my co-worker Marcy (name changed) and I were the only ones left on the front line. We both ended up getting transactions that take a bit of time to complete.
I got a personal check to cash, which with the new company we have to scan their ID's/check, write down a buttload of information and go through basic hell to cash something so small. Anyway, Marcy got a marker which is from a person's credit line (they set this up with us through their bank and our credit department) and doesn't require a check.
Anyway, things are going okay, I've perfected the procedure for which I was doing and it usually takes me like five mins. Anyway, my computer was being a butt and wouldn't let me scan the woman's ID in. So I had to go to a different computer. The woman was being absolutely awesome about it. Now onto the trouble...
I could hear an old man having a COW in line because it was taking too long.
"I've been line for ten minutes!!!" He yelled at (I swear) the top of his lungs. He was aggitating me and the other guests in line. And we all know they exaggerate on time. It had been like two mins tops at that time.
I ignored him and was trying to concentrate on my guest. Okay, as I said earlier I had to go to a different computer... I ended up on a computer right infront of the man yelling.
SC: I demand to speak to your manager.
ME: Okay.
But before I move he keeps talking.
SC: I demand that you make someone else open a window.
ME: I'm sorry sir, there ISN'T anybody else. It's just the two of us.
SC: Are you open?
ME: Yes.
SC: Then why aren't you doing anything!?
ME: Sir, I'm helping someone.
SC: OH.
I walk away because I finished what I was doing on that particular computer and walked back to my window.
As soon as I get into my window I hear this: "YO!" coming from that same old man again. He was yelling at another co-worker who was in the Main Bank.
Okay, people don't understand this but its hard as hell to hear anybody talking to you from outside the MB. He yelled "Yo" like three times until the person in the MB happened to look up.
SC: Are you the manager?!
She shook her head. She's a supervisor in training.
I tried not to laugh--the guy was making an absolute ass of himself.
Finally I finished what I was doing and I helped whom ever was next. Poor Marcy got the Yo-man. He was soo cranky when he came to the window.
SC: This is ridiculous!
He threw his five dollars on the counter and yelled that he wanted quarters.
Now at this time Marcy and I were beyond annoyed with this guy. I was done helping the guy in my window and sent him on his merry way.
Neither I nor Marcy were going to tell him that the machines no longer took coin...
If you are going to be crabby about having to wait like three mins in line, just don't. Go back into your room, take your meds and then a nap.
I understand that waiting in line sucks but they have to understand that its not our fault-- as the cashier's we're just there to do our job. We don't control who hires who or anything to that effect. They act like its my fault and that I'm just too slow. Had someone else counted in--that would've taken at least 20mins or more.
~~
I am a big stickler on not letting people cut in line. It makes me mad. The particular window I chose for the day was in the corner and away from the line-- so that I wasn't the first cashier to be seen by the people waiting in line. Big mistake...
People would see me as soon as they came from around the corner and totally bypass the line and assume that I was just doing nothing and waiting for them. Granted you can't really see the line from the direction they were coming but they got pissed whenever I would tell them where the line was.
There was this old man in a walker-- he went straight to my window as I called someone from the line. I told him I'm sorry but he'd have to wait in line.
SC: F*** you!
I'm sorry but I'm not going to let someone just cut because they didn't see the line and I was shocked that he cussed me out.
At some point people thought it was okay to make their own line in my window. And when I notice this I always make a point to tell them to get in the "real" line. It's a mess. The casino needs to have signs or something. I always feel like crap when I have to tell someone to get into line.
My window was so close to the Atm they started to get into the ATM line and then walk into my window.
It's a bit more obvious there that I am NOT the ATM. That made some problems there too. Or their friend would be at the atm and they'd just stand in my window and plunk all their junk all over the counter and get mad when I asked them nicely to move. Go figure.
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- Angelspit, '100%'
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