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Where I work we have a Post Office counter, can do most things any normal post office can, ie take your parcels for sending, do Western Unions and pay your bills 
If you are a customer wishing to pay your bill, please make sure you have said bill with barcode, it makes my job A LOT easier (most companies put a barcode on their bills for the P.O if people can pay their bills that way). In some cases you CANNOT pay your bill without barcode, and don't go off at me because you forgot it.
If all you need is your account number if you have forgotten said bill, make sure you have the number, don't expect me to know it.
Also if you can ring the company to get the account number, don't ask me for a phone. Yes there is a phone on the wall you can use, but it direct links only to a certain number of companies. Don't get pissy at me when I say that there are pay phones just outside that you are more than welcome to use. Don't go ask my CW on the other side of the store who is on a till by herself (3 possible registers to use) who clearly has no access to a telephone herself. Then don't get even more pissy when she rings for help re: your question about the phone as she has only just started working at this particular store and I am the one who starts to walk over, there are only so many people in the store on a Friday Night when barely anyone comes in.
Please don't get really annoyed when the machine that prints all of the car registration cards runs out of something, I have yet to be told how to replace anything in the said machine and you will have to wait while my boss does it, and he has to uncoil one of the rolls inside by hand as it wouldn't come off like it normally does. It won't make me work faster, in fact, with four or five people waiting behind you I will probably stuff something up and make the boss complain to me about it in the morning, grrr!
Oh and one other thing, if you don't know how much your bill is and you don't need to bring in your paper bill, please don't ask me. I do not have access to your companies records, you just get to pay them through us, we are NOT the same company.
Thats all from bill paying at the moment, when people actually try to post stuff it gets worse, but most of those people are really nice about all of the complicated gobble-de-gook that you have to go through, especially for overseas posting
P.S. most of the rant came from the same customer...
If you are a customer wishing to pay your bill, please make sure you have said bill with barcode, it makes my job A LOT easier (most companies put a barcode on their bills for the P.O if people can pay their bills that way). In some cases you CANNOT pay your bill without barcode, and don't go off at me because you forgot it.
If all you need is your account number if you have forgotten said bill, make sure you have the number, don't expect me to know it.
Also if you can ring the company to get the account number, don't ask me for a phone. Yes there is a phone on the wall you can use, but it direct links only to a certain number of companies. Don't get pissy at me when I say that there are pay phones just outside that you are more than welcome to use. Don't go ask my CW on the other side of the store who is on a till by herself (3 possible registers to use) who clearly has no access to a telephone herself. Then don't get even more pissy when she rings for help re: your question about the phone as she has only just started working at this particular store and I am the one who starts to walk over, there are only so many people in the store on a Friday Night when barely anyone comes in.
Please don't get really annoyed when the machine that prints all of the car registration cards runs out of something, I have yet to be told how to replace anything in the said machine and you will have to wait while my boss does it, and he has to uncoil one of the rolls inside by hand as it wouldn't come off like it normally does. It won't make me work faster, in fact, with four or five people waiting behind you I will probably stuff something up and make the boss complain to me about it in the morning, grrr!
Oh and one other thing, if you don't know how much your bill is and you don't need to bring in your paper bill, please don't ask me. I do not have access to your companies records, you just get to pay them through us, we are NOT the same company.
Thats all from bill paying at the moment, when people actually try to post stuff it gets worse, but most of those people are really nice about all of the complicated gobble-de-gook that you have to go through, especially for overseas posting
P.S. most of the rant came from the same customer...
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