what gets me is that their are times that I have to call in to ask a quick question - like hours or about a service - not to actually change anything to my personal service or plan. If I am sitting at my desk or in the break room and others are around - I don't want to give out the last 4 of my social because then they will have the last four of my social.
It is a delightful catch 22. I want to be able to secure that I am the only one making changes to my account - yet at the same time I want to make that easy for me - but I also don't want it linked to my social security.
Personally I prefered the password system -
What would be great is if there were a way to send you to the rep - and then have the phone recognize the information keyed in. Without killing the Reps ear from beeps.
It is a delightful catch 22. I want to be able to secure that I am the only one making changes to my account - yet at the same time I want to make that easy for me - but I also don't want it linked to my social security.
Personally I prefered the password system -
What would be great is if there were a way to send you to the rep - and then have the phone recognize the information keyed in. Without killing the Reps ear from beeps.
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