You have got to be kidding me!

[Mr. Rager!]

Maybe it was the fact that I didn't get much sleep...

Or maybe it was the fact that we had a huge snow-storm and the snowplows didn't start plowing until the storm was over half over, leaving me to drive through nasty, crappy snow.

But I had a lady call today that REALLY pissed me off.

SC=Obviously the sucky customer
Me=Your local super hero

SC: I have an old Sears snowthrower that doesn't work and I would like to get it serviced. Can you recommend anyone.
Me: Sears can do it, just drop it off at our warehouse and you'll get it back in about a week.
SC: Is there anyone else that can fix it?
Me: I'm not sure.
SC: Well can you find out?

So I put her on hold and I ask a couple of people. They both said Wright's Small Engine Repair

Me: Wright's Small Engine repair on 3rd Ave might be able to help you.
SC: Do you have their number?
Me: No I don't.
SC: Well aren't you at least going to look it up for me?

So I start looking it up. And the whole time she's YELLING at me for not knowing the number.

I give her the number and I didn't get so much as a "thanks for your time"

Not 5 minutes later, I the phone rings again.

SC: I just called a few minutes ago, Wright's will not work on Craftsman. I just thought you'd like to know. Thanks for nothing!

I swear something snapped in me because I threw the phone on the counter, hopping she'd still be on the line.

One of my coworkers go, "Mr anger managment issues!"

My other coworker goes, "That is the first time I've seen Fashion Lad mad enough to show it."

I was pretty much fit to be tied at that point.

[AFpheonix]

was she afraid she was going to break a nail picking up the phone book or dialing 411?

[Boozy]

I hate that! I get it all the time. If we don't carry the product they're looking for, they expect we'll tell them exactly where to go to find it.
I'd LOVE to be able to tell them where to go.
I do usually refer them to our competitor, because if we don't have it, we're not losing business anyway. But I draw the line at looking up phone numbers and drawing them maps. And they get mad when I don't have that info for them! I don't work for "Competitor", I work for "My Store". We're not 411. Learn how to use a damn phone book.

[friendofjimmyk]

SC logic - too lazy to look it up, too ungrateful to thank you for looking it up for her...but NOT too lazy to call you back and be sure to thank you for NOTHING when the help you gave, which went above and beyond your call of duty, didn't help!

[Imogene]

Regular interaction for me, when on the phone answering questions:

SC: How do you get to the mall from wherever the hell I am?
M: I really have no idea, Sir/Maam. I personally come from 94, and hit 40, until I reach the mall. Unless you live somewhere that I know extremely well, I can't give directions. I'm not a freaking map, not to mention, I can get lost even with a map and directions! (Yeah, I'm that good!)
SC: Well, can you get directions from someone else there?
M: *look at the SM, who is also directionally disabled* Um... *look around at otherwise empty store* Not as such, no... You know, there's a great website online, called 'MapQuest', you can get directions from anywhere to anywhere.

[DGoddessChardonnay]

And then the SC will go off on you b/c you don't have the phone number for MapQuest.

[Cyanocobalamin]

Now that I have moved to a different town but still work at the same store, I can truthfully say "I don't live in this area" and imply that I'm not familiar with every side street and cul-de-sac.

Somewhat BOT, people looooove calling my store for tech support issues because they just don't want to pay for calling the manufacturer of their product. These folx don't realise that our sales team knows just enough about the products to sell them and are too fargin' BUSY to spend g0d only knows how long on the phone, whilst customers -in store- get sucky because they aren't being helped.

A lady was having issues with her laptop she'd purchased 4 months ago, and I essentially told her politely that the problem would have to be taken up with the maker. I gave her a 1800 number that she could try calling for help. Her response was to ask for my name, "in case they can't help me" then she brusquely said thank-you.

[Kiwi]

Ha part of my job is helping patrons (those would be the ones who are actually paying to go into the gallery) with other tourist attractions, calling for hours, giving directions, recommending them stuff like that

HOWEVER

if you storm up to me or my co-workers and demand directions to some random place around town with no intention of supporting our non-profit organisation you wont get squat from me.

Last week I was asked for

directions to the nearest supermarket
the unemployment office
2 library cards (who then preceeded to yell at me when I informed them that they werent infact at the library)
where the council office was
where city hall was

all by people who didnt show the least bit of interest in the gallery...I work for the gallery, not for the library, or the council or for anything other than people who support my employer. If your nice and polite, I will help you no end, if you are rude or demanding, I will become brain dead.

[Mr. Rager!]

I'm going to actually attribute my little fit to lack of sleep and the weather. I put up with a lot more stupidity than that yesterday, and I was at one with it. (Still one of the most mellow people you are going to every meet!! Huzzah!)