Yeah, I'm A Dick....

[Wade]

Me: Thank you for calling so-and-so. My name is Wade, how may I help you today?
SC: (Quiet as a mouse) yeah.... I wanna make a payment today.....
Me: Okay, I'd be happy to help you with that. May I please have your policy number?
SC: It's.... um.... I think it's..... my name is Moron-Who's-Calling-To-Pay-My-Bill.
Me: Alright, I'll search by your name.
SC: Sorry, I'm having a migraine.



Me: Alright, looks like I found your policy! Will you be paying with Visa or Mastercard?
SC: (groans) Um.... Visa?
Me: Alright, you could please give me the card number in four-digit increments so I can repeat it back to you?
SC: Four.... digit what?
Me: Increments, ma'am.
SC: Um.. it's.... 11.... 11.... 1111.... 1...... 111..... 11.... 1.... 1
Me: Okay! I have card number 1-1-1-1-1-1-1-1-1-1-1-1-1-1-1-1 - is this correct?
SC: (groans again) Um.... yeah.
Me: And how much would you like to pay, today?
SC: Just the minimum.
Me: Okay, give me just a FEW seconds to process this....

(groan)

(groan)

(gr-)

Me: Okay! I have your confirmation number for you!
SC: No... thanks....
Me: Okay, well, thank you for calling and have a GREAT day!
SC: (groans)....

[click]

[SorryIsGoodEnough]

I don't see the suck here on anyone's part but yours.

I see a bit of bullying someone in pain, actually.

[Rapscallion]

Wade, I've closed this thread. I can't see that you're going to get anything but stick over this one. The customer did nothing to earn your actions. We're better than that, ok?

Rapscallion