So it was so busy today that I had some issues keeping up with the coffee:customer ratio and had to occaisionally leave a customer standing an extra 15 seconds so I could make a pot.
I get this lady who seems fine with it, I take her order for a bunch of stuff including a mocha. Not a big deal. Then she drops this on me.
"And don't put a lid on it, the topping gets stuck on it."
Uh... No. You order hot beverage in a paper cup, you get a lid. Not only is this common fucking sense, it's part of training. So I tell her I can't do it, saying nothing more than it's not allowed.
"But other people have done it!" That's nice. Breaking a rule that makes perfect sense to everyone but the grand queen of entitlement is not worth me getting into trouble if someone saw and reported me giving you a cup with no lid. Not to mention the lawsuit you'd no doubt hit us with if you dumped it on yourself as soon as you touched it. If other people are going to risk that, not my problem.
So I offer her the following choices: I can not fill the cup completely with her drink, or go easy on the whipped topping. She says nothing and just grumps. So I fill it maybe a few milimetres below normal and go easy on the topping. I hand her the drink, she takes the top off immediately and walks away. I wished her a nice day and i think it pissed her off more. Oops.
Oh, and the lid? Had just a tiny bit of whipped cream on it.
I get this lady who seems fine with it, I take her order for a bunch of stuff including a mocha. Not a big deal. Then she drops this on me.
"And don't put a lid on it, the topping gets stuck on it."
Uh... No. You order hot beverage in a paper cup, you get a lid. Not only is this common fucking sense, it's part of training. So I tell her I can't do it, saying nothing more than it's not allowed.
"But other people have done it!" That's nice. Breaking a rule that makes perfect sense to everyone but the grand queen of entitlement is not worth me getting into trouble if someone saw and reported me giving you a cup with no lid. Not to mention the lawsuit you'd no doubt hit us with if you dumped it on yourself as soon as you touched it. If other people are going to risk that, not my problem.
So I offer her the following choices: I can not fill the cup completely with her drink, or go easy on the whipped topping. She says nothing and just grumps. So I fill it maybe a few milimetres below normal and go easy on the topping. I hand her the drink, she takes the top off immediately and walks away. I wished her a nice day and i think it pissed her off more. Oops.

Oh, and the lid? Had just a tiny bit of whipped cream on it.
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