I got grilled

[vacation_rentals_suck]

Guest: Dave, I see a grill here in a locked storage space and we want to grill so we need a key

Me: OK I just checked and this owner doesnt allow grilling

Guest: no sir, my contract states this unit has a grill

Me: our contracts dont usually state amenities of a property but if you have something from us saying you can grill, we will honor it

Guest: well I dont have anything in writing but the guy who booked me told me I could grill

Me: well I am sorry but the owner doesnt allow grilling...I can try to find you a property where you can grill

Guest: no we like it here....we want to stay here and grill like I was told we could

Me: I am sorry but you cant grill there

GUest: If you dont give me the key, my husband has bolt cutters, he can remove the lock

Me: ok and you will be arrested if you do so

Guest: no I wont because you promised me something and you havent delivered on your promise so we are within our rights to do this

Me: no you're not, if you remove that lock, you are committing a crime

Guest: well isnt a crime to not let us use the grill when we were told we could?

Me: no, its not

Guest: I mean how come you're picking on me here....how come you're not threatening to have your agent arrested for telling us we could grill when we cant?

Me: ma'am if you want to move to a house with a grill, you can...if not, then you may stay there and have no grill

Guest: I'll take that GD lock off and you just try to stop me

Me: I wont but the police will

Guest: you little asshole....(she ranted and raved and then I just hung up on her)


We sent the police down....I will follow up when I find out more

[Automan Empire]

Wow!
Quite a difference between "My contract states" and "A third party (allegedly) told me..."

The owner should have that grill out of sight. Bored people with nothing to do are only going to start coveting it.

Good pwnage... "If you have something in writing from us..."

[CaroPhoenix]

I love your stories!

I really want to know what the cops say on this one!

[jais]

Why does going on vacation turn people into complete assholes? Seriously! Not only am I amazed someone brings bolt cutters on vacations, I'm totally f*ing mystified that they'd think it's okay to use them on a rental property!

[tropicsgoddess]

You got her good, VRS! I can't wait to hear the updates with the cops.

[Andara Bledin]

Yegods, VCR, but your company gets some seriously whackjob renters. It's like they've gone on vacation, so the whole world is supposed to revolve around them for that time.

^-.-^

[Fox One]

I know I'm not the only one who was sad to scroll to the end of this thread without an update from VRS.

Inquiring minds want to know!

[edible_hat]

Good pwnage... "If you have something in writing from us..."

Mrs. Hat and I hit a situation like this on our honeymoon... when we checked in, I double checked that breakfast was included in what we paid for. It wasn't on their system but was according to the paperwork we had from the travel agent. So they changed it in their system.

[One-Fang]

That's why you get it in writing.

VRS's properties seem to be fairly elite (expensive), so I guess these stories just prove that the suckiness of customers isn't related to their socioeconomic status. Walmart shoppers suck. Vacation renters suck. Both the rich and the poor have entitlement issues and give workers shit.

[Mr Hero]

Guest: no sir, my contract states this unit has a grill

Me: our contracts dont usually state amenities of a property but if you have something from us saying you can grill, we will honor it

Guest: well I dont have anything in writing but the guy who booked me told me I could grill

I love it how SC changed her tune when she got her first defeat.

[katie kaboom]

It's like they've gone on vacation, so the whole world is supposed to revolve around them for that time.

^-.-^

Nah, don't be silly.

These people think the world is ALWAYS supposed to revolve around them.

[Wembley]

GUest: If you dont give me the key, my husband has bolt cutters, he can remove the lock

...and who the hell brings bolt cutters on a vacation anyway?

(Maybe they knew it would be padlocked and they were anticipating the chance to start something)

We sent the police down....I will follow up when I find out more

I can hardly wait

-Wembley

[sportsmom]

...and who the hell brings bolt cutters on a vacation anyway?

(Maybe they knew it would be padlocked and they were anticipating the chance to start something)



I can hardly wait

-Wembley

Actually, my husband is a locksmith and he always brings his kit with him when we go out of town. I think it's a just being prepared thing. He doesn't, however, bring anything big. Everything he brings fits in a rather flat tool box.

That woman was out of line though.

[CrazedClerkthe2nd]

Hey VRS, do you get most of your assholes on weekends?

That seems to be when you post more.

[PepperElf]

ooo yes update!
it'd be nice to see one of your entitlement whores put in their place