Guest: Dave, I see a grill here in a locked storage space and we want to grill so we need a key
Me: OK I just checked and this owner doesnt allow grilling
Guest: no sir, my contract states this unit has a grill
Me: our contracts dont usually state amenities of a property but if you have something from us saying you can grill, we will honor it
Guest: well I dont have anything in writing but the guy who booked me told me I could grill
Me: well I am sorry but the owner doesnt allow grilling...I can try to find you a property where you can grill
Guest: no we like it here....we want to stay here and grill like I was told we could
Me: I am sorry but you cant grill there
GUest: If you dont give me the key, my husband has bolt cutters, he can remove the lock
Me: ok and you will be arrested if you do so
Guest: no I wont because you promised me something and you havent delivered on your promise so we are within our rights to do this
Me: no you're not, if you remove that lock, you are committing a crime
Guest: well isnt a crime to not let us use the grill when we were told we could?
Me: no, its not
Guest: I mean how come you're picking on me here....how come you're not threatening to have your agent arrested for telling us we could grill when we cant?
Me: ma'am if you want to move to a house with a grill, you can...if not, then you may stay there and have no grill
Guest: I'll take that GD lock off and you just try to stop me
Me: I wont but the police will
Guest: you little asshole....(she ranted and raved and then I just hung up on her)
We sent the police down....I will follow up when I find out more
Me: OK I just checked and this owner doesnt allow grilling
Guest: no sir, my contract states this unit has a grill
Me: our contracts dont usually state amenities of a property but if you have something from us saying you can grill, we will honor it
Guest: well I dont have anything in writing but the guy who booked me told me I could grill
Me: well I am sorry but the owner doesnt allow grilling...I can try to find you a property where you can grill
Guest: no we like it here....we want to stay here and grill like I was told we could
Me: I am sorry but you cant grill there
GUest: If you dont give me the key, my husband has bolt cutters, he can remove the lock
Me: ok and you will be arrested if you do so
Guest: no I wont because you promised me something and you havent delivered on your promise so we are within our rights to do this
Me: no you're not, if you remove that lock, you are committing a crime
Guest: well isnt a crime to not let us use the grill when we were told we could?
Me: no, its not
Guest: I mean how come you're picking on me here....how come you're not threatening to have your agent arrested for telling us we could grill when we cant?
Me: ma'am if you want to move to a house with a grill, you can...if not, then you may stay there and have no grill
Guest: I'll take that GD lock off and you just try to stop me
Me: I wont but the police will
Guest: you little asshole....(she ranted and raved and then I just hung up on her)
We sent the police down....I will follow up when I find out more
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