So my coffee shop came out with a new line of blended drinks for the summer, unfortunately they have the same names as their hot drink counterparts. To make sure each customer gets what they want, we've been asking if they want the blended drink or the hot drink. Not one customer has found this irritating, until today...
This was how this conversation via drive thru essentially went down between the SC and my coworker, a very sweet, older lady.
CW: (greeting for drive thru)
SC: I want a Large Mocha.
CW: Ok, would you like the blended one or the hot one?
SC: The hot one!
CW: All right.
SC: Wouldn't I say if I wanted it cold?!? (yes, she was already yelling at this point)
CW: (taken aback) I'm sorry?
SC: If I wanted the cooler, wouldn't I SAY THAT?!?
CW:.....well, with our new drinks we just like to make sure--
SC: Well I want the HOT one!
CW: Ok, so one large hot mocha.
SC: Yes!
CW: Can I get you anything else?
SC: Yeah, a Large soy Mocha.
CW: Ok, one large soy mocha.
SC: (starts muttering rude comments and sighing) Yes! Sugar free and no whip!
CW: Ok, so a large soy mocha, with sugar free chocolate instead of the regular--
SC: Oh my god, YES! And NO WHIP!!!
CW: (repeats order back entirely, as we are required to do)
SC: Oh for godsake YES!!!!!!1111111
CW: (somehow maintaining her polite demeanor, says total and invites the bitch to drive ahead.)
The whole time I'm making her drinks, perfect to her order, I'm DYING to do something to them. But I don't...I'm not that low.
My other coworker goes to the window to collect the bitch's money. I didn't hear this conversation, but CW2 said it basically went like this:
SC: How often does that person work here?!?!?
CW2: I'm not sure who took your order...
SC: Is she new or something?? How often does she even work?!?!?
CW2: I just said I'm not sure who took your order, but we want to make sure we get everything correct.
SC: (continues muttering and no doubt cursing)
I refused to hand her drinks out, for fear I would throw them on her.
Of all my coworkers to treat like shit, she picked the wrong one. CW is the sweetest person I've ever met, besides my own mother of course.
When customers start treating her like shit, my claws come out.
And the sad part is, that's not the first time I've heard this bitch yell at someone over drive thru. Apparently she doesn't like us to speak AT ALL. So next time, if I'm taking her order, I'll stay silent and she'll get whatever the fuck I decide to give her.
Bitch.
Burn in hell, and say hi to this guy for me---->
This was how this conversation via drive thru essentially went down between the SC and my coworker, a very sweet, older lady.
CW: (greeting for drive thru)
SC: I want a Large Mocha.
CW: Ok, would you like the blended one or the hot one?
SC: The hot one!
CW: All right.
SC: Wouldn't I say if I wanted it cold?!? (yes, she was already yelling at this point)
CW: (taken aback) I'm sorry?
SC: If I wanted the cooler, wouldn't I SAY THAT?!?
CW:.....well, with our new drinks we just like to make sure--
SC: Well I want the HOT one!
CW: Ok, so one large hot mocha.
SC: Yes!
CW: Can I get you anything else?
SC: Yeah, a Large soy Mocha.
CW: Ok, one large soy mocha.
SC: (starts muttering rude comments and sighing) Yes! Sugar free and no whip!
CW: Ok, so a large soy mocha, with sugar free chocolate instead of the regular--
SC: Oh my god, YES! And NO WHIP!!!
CW: (repeats order back entirely, as we are required to do)
SC: Oh for godsake YES!!!!!!1111111
CW: (somehow maintaining her polite demeanor, says total and invites the bitch to drive ahead.)
The whole time I'm making her drinks, perfect to her order, I'm DYING to do something to them. But I don't...I'm not that low.
My other coworker goes to the window to collect the bitch's money. I didn't hear this conversation, but CW2 said it basically went like this:
SC: How often does that person work here?!?!?
CW2: I'm not sure who took your order...
SC: Is she new or something?? How often does she even work?!?!?
CW2: I just said I'm not sure who took your order, but we want to make sure we get everything correct.
SC: (continues muttering and no doubt cursing)
I refused to hand her drinks out, for fear I would throw them on her.
Of all my coworkers to treat like shit, she picked the wrong one. CW is the sweetest person I've ever met, besides my own mother of course.

And the sad part is, that's not the first time I've heard this bitch yell at someone over drive thru. Apparently she doesn't like us to speak AT ALL. So next time, if I'm taking her order, I'll stay silent and she'll get whatever the fuck I decide to give her.
Bitch.
Burn in hell, and say hi to this guy for me---->

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