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Misleading, eh?
This one happened shortly after I got back from lunch this evening. We've had a string of these lately: people who print photos on our Kodak Picture Maker but somehow think they're getting the pictures at the one-hour price. We've got two kiosks on the counter that let you choose between the hour service and the days, and the prices are listed clearly above the screens in large numbers. The Kodak kiosk also has its prices right above the screen, also in large numbers. And since that one takes only a few moments (or a few minutes, depending on how many you're printing), it costs a bit more per picture than the others (28 cents, vs. 25/19/15 for hours (depending on number of prints) or 15 cents for days).
In the last couple of days, we've had at least four people use the Kodak machine and then get pissed at us because we're charging them 28 cents per picture instead of 19 or 15, even though the prices are listed literally right in front of their faces. But the best one happened this evening.
SC printed out 132 pictures and made a CD. Total: almost $40. She was friendly until she saw the price label, then she went nuclear.
SC: "Why is it forty bucks?!"
Me: "Well, they're 28 cents each and you got 132 of 'em."
SC: NO! They're NINETEEN cents!"
Me: "No, the ones on the Kodak machine are 28 cents. The 19--"
SC (pointing at price sign and interrupting): "If you get over 100, it's 19 cents each!"
Actually, it's 15 cents if you print more than one hundred--but that's for the hour service. Dipshit. But I tried to remain polite as I spelled it out for her. She just scowled at me...I'm not quite sure if she didn't believe me or simply couldn't comprehend what I was saying. So I walked around the counter and pointed at each sign.
"Here, those are the one-hour prices, and that's the days price, and they're directly above this kiosk. *points at sign on Kodak kiosk* Right here, 28 cents." And I walked back behind the counter, and the SC continued to glare at me.
"But...that's misleading!"
Okay, here's the point where I wanted to reach over the counter and smack her. I bet her head would rattle like the pellet in a spray-paint can. Misleading? Misleading?! Frogshit-for-brains.
So I went back around and pointed at the signs again. "How are these misleading? Each one is directly above the machine it applies to." I then pointed out--again--the hours and days prices, and the KPM price. "No, those are not misleading." And I went back behind the counter and waited for her reaction.
She kept glaring at me. You know the look SCs get when they know they're wrong but they're trying to bully you into giving them the price they want. Well, I wasn't about to let that happen. As one of my former managers would've said, fuck her in the neck till her nose bleeds.
"Well," she finally snapped, "that wasn't what I was told!"
Oh, you're pulling that one out, are you? You know it's over, but you're still trying? Give up, lady. I'm cranking my bowel disruptor up to Prolapse.
After I stared at her with one eyebrow arched for several seconds, she finally snapped, "Whatever! Just ring it up!"
Goddamn right, lady.
I'm waiting to find out if she complained to management about our "misleading" signs and my rudeness, and therefore got the pictures for the price she thought they should be. But for the moment, I can enjoy this small victory. They don't happen often.
In the last couple of days, we've had at least four people use the Kodak machine and then get pissed at us because we're charging them 28 cents per picture instead of 19 or 15, even though the prices are listed literally right in front of their faces. But the best one happened this evening.
SC printed out 132 pictures and made a CD. Total: almost $40. She was friendly until she saw the price label, then she went nuclear.
SC: "Why is it forty bucks?!"
Me: "Well, they're 28 cents each and you got 132 of 'em."
SC: NO! They're NINETEEN cents!"
Me: "No, the ones on the Kodak machine are 28 cents. The 19--"
SC (pointing at price sign and interrupting): "If you get over 100, it's 19 cents each!"
Actually, it's 15 cents if you print more than one hundred--but that's for the hour service. Dipshit. But I tried to remain polite as I spelled it out for her. She just scowled at me...I'm not quite sure if she didn't believe me or simply couldn't comprehend what I was saying. So I walked around the counter and pointed at each sign.
"Here, those are the one-hour prices, and that's the days price, and they're directly above this kiosk. *points at sign on Kodak kiosk* Right here, 28 cents." And I walked back behind the counter, and the SC continued to glare at me.
"But...that's misleading!"
Okay, here's the point where I wanted to reach over the counter and smack her. I bet her head would rattle like the pellet in a spray-paint can. Misleading? Misleading?! Frogshit-for-brains.
So I went back around and pointed at the signs again. "How are these misleading? Each one is directly above the machine it applies to." I then pointed out--again--the hours and days prices, and the KPM price. "No, those are not misleading." And I went back behind the counter and waited for her reaction.
She kept glaring at me. You know the look SCs get when they know they're wrong but they're trying to bully you into giving them the price they want. Well, I wasn't about to let that happen. As one of my former managers would've said, fuck her in the neck till her nose bleeds.
"Well," she finally snapped, "that wasn't what I was told!"
Oh, you're pulling that one out, are you? You know it's over, but you're still trying? Give up, lady. I'm cranking my bowel disruptor up to Prolapse.
After I stared at her with one eyebrow arched for several seconds, she finally snapped, "Whatever! Just ring it up!"
Goddamn right, lady.
I'm waiting to find out if she complained to management about our "misleading" signs and my rudeness, and therefore got the pictures for the price she thought they should be. But for the moment, I can enjoy this small victory. They don't happen often.
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