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Okay, I can understand why the landlord called us. Apparently someone either stole or ran down the mailbox for our store.
Problem is, our store manager was in a meeting. With every other manager in the store. I offered to take a message. No, he has to speak to SM *right now* and wants to know if we want the police called. He starts turning into a pretty good asshole on the phone - cutting me off, interrupting, etc. Keeps saying "I'm Bob Smith, I NEED to talk to Joe".
One of our supervisors finally steps up and takes the call. He handled it damn well, I must say.
About an hour later, I answered a call from someone that wanted the phone # to a neighboring store. I put the call on hold and walk over to the customer service desk to get the number. Landlord walks in while I'm on the phone and starts trying to talk to me while I'm on the phone. I just looked at him and motioned to the phone, he shut up.
I hung up and he starts telling me the same spiel - "Oh, you're Bob Smith right?" "Yeah." He still kept asking for the store manager, who was STILL in a meeting.
To his credit, he finally caved and gave me the necessary information to write down - we'll have to pick up our mail at the nearest post office and he gave me the intersection it's at until we get a new mailbox.
This guy refuses to fix our roof - we have to shut down our cooking classroom every time it rains (we wind up with 1-2" of water in there, most of it pouring out around the vent hood, the rest around a few lights), usually 1-2 aisles (skylights wind up pouring water - not good with a heavily polished concrete floor) and our concierges desk (skylight above it leaks badly, we have to move the computer when it rains). This is a building at what's literally the busiest intersection in the city, in the richest part of town (surrounded by $1M+ houses), with the largest tenant in the strip (we pull in over $800k a week and occupy nearly 90k sq ft). Yeah the building is getting up there in age, but not THAT bad - my store opened in the early 90s, the building can't be much older.
In his defense, at least he has someone out to replace burned out bulbs in the parking lot monthly or every other month. Lights on the sidewalk in front of the building get a going over every 6 months or so. From outside appearances it's probably the nicest strip mall in the city.
Problem is, our store manager was in a meeting. With every other manager in the store. I offered to take a message. No, he has to speak to SM *right now* and wants to know if we want the police called. He starts turning into a pretty good asshole on the phone - cutting me off, interrupting, etc. Keeps saying "I'm Bob Smith, I NEED to talk to Joe".
One of our supervisors finally steps up and takes the call. He handled it damn well, I must say.
About an hour later, I answered a call from someone that wanted the phone # to a neighboring store. I put the call on hold and walk over to the customer service desk to get the number. Landlord walks in while I'm on the phone and starts trying to talk to me while I'm on the phone. I just looked at him and motioned to the phone, he shut up.
I hung up and he starts telling me the same spiel - "Oh, you're Bob Smith right?" "Yeah." He still kept asking for the store manager, who was STILL in a meeting.
To his credit, he finally caved and gave me the necessary information to write down - we'll have to pick up our mail at the nearest post office and he gave me the intersection it's at until we get a new mailbox.
This guy refuses to fix our roof - we have to shut down our cooking classroom every time it rains (we wind up with 1-2" of water in there, most of it pouring out around the vent hood, the rest around a few lights), usually 1-2 aisles (skylights wind up pouring water - not good with a heavily polished concrete floor) and our concierges desk (skylight above it leaks badly, we have to move the computer when it rains). This is a building at what's literally the busiest intersection in the city, in the richest part of town (surrounded by $1M+ houses), with the largest tenant in the strip (we pull in over $800k a week and occupy nearly 90k sq ft). Yeah the building is getting up there in age, but not THAT bad - my store opened in the early 90s, the building can't be much older.
In his defense, at least he has someone out to replace burned out bulbs in the parking lot monthly or every other month. Lights on the sidewalk in front of the building get a going over every 6 months or so. From outside appearances it's probably the nicest strip mall in the city.
Especially considering that the water accumulating on the floor like that is a safety risk...?
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