I had a customer call in today, stating that they were from X church and we did photos for their directory, yadayada. Why do they always feel the need to tell us everything? If we didn't know what was going on or needed more information, we'd ask!
SC: "Are the Christmas cards like the sample you sent me still available? I want the special."
Me: Yes, but the promotion ended last Saturday.
SC: So I can't get the cards?
Me: We are still doing Christmas cards, but we no longer have the "Buy 25, get 5 free" special going on. It ended November 11, as is written on the flier you recieved.
SC: Can't you make any exceptions?
Me: No.
SC: I've been sick for two weeks.....with pneumonia.
Me: *crickets*
SC: So you won't help me?
Me: I will gladly help you get Christmas cards at the normal price, which is .......
SC: Thanks for nothing. *click*
Seriously. A deadline is a deadline. Now we are a franchise and the manager often does make exceptions (as is his right) but
1) this church's parishoners have been giving us all kinds of problems, and the photo shoot ended 5 months ago!
2) the reason he offered the special in the first place, the "Early Bird" special, was to encourage people to not wait until the last minute when we are swamped. No, it is not yet the last minute but things are already very crazy.
3) the sample cards went out in the mail over a MONTH ago. So even if this SC was sick for two weeks, she had two weeks or more to do her cards and get the promotion. Or hell, call us when you are sick and we can make arrangements.
So no dice. Learn the consequences of your own actions, lady!
FTR, I've already been so busy/burnt out I couldn't get mine together in time - guess what, I missed out too! Whatever.
SC: "Are the Christmas cards like the sample you sent me still available? I want the special."
Me: Yes, but the promotion ended last Saturday.
SC: So I can't get the cards?
Me: We are still doing Christmas cards, but we no longer have the "Buy 25, get 5 free" special going on. It ended November 11, as is written on the flier you recieved.
SC: Can't you make any exceptions?
Me: No.
SC: I've been sick for two weeks.....with pneumonia.
Me: *crickets*
SC: So you won't help me?
Me: I will gladly help you get Christmas cards at the normal price, which is .......
SC: Thanks for nothing. *click*
Seriously. A deadline is a deadline. Now we are a franchise and the manager often does make exceptions (as is his right) but
1) this church's parishoners have been giving us all kinds of problems, and the photo shoot ended 5 months ago!
2) the reason he offered the special in the first place, the "Early Bird" special, was to encourage people to not wait until the last minute when we are swamped. No, it is not yet the last minute but things are already very crazy.
3) the sample cards went out in the mail over a MONTH ago. So even if this SC was sick for two weeks, she had two weeks or more to do her cards and get the promotion. Or hell, call us when you are sick and we can make arrangements.
So no dice. Learn the consequences of your own actions, lady!
FTR, I've already been so busy/burnt out I couldn't get mine together in time - guess what, I missed out too! Whatever.
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