Small tales, thrice

[Nyx]

Yeah, I SO cannot come up with titles...

"See you next week!"
Other week I had a woman try to bully me into doing two transactions so she can use two coupons (against policy AND written on the coupon). I wouldn't budge, so she shouts "Fine! You have lost customer!" Guess who came in this week with two coupons again?

Ew, and huh?
So while using the restroom I saw the small wall trash can was overflowing. So I braced myself, and wrapped my hands in t.p., and pulled it out. At first I saw a small bottle of "White Zinfindel" crammed in there. Then as I pulled my wretched cargo out more I saw a whole pregnancy test. I don't have the nerves to go digging through it, so I will never know if there is to be a baby. But from the wine bottle "mommy" may have slammed back, I hope not.

No? How 'bout now? No? How 'bout now? No?...
Scatterbrained Woman (SW): So is this ribbon on sale?
Me: No, we didn't have a sale this week.
SW: Oh, well can I get a copy of this weeks ad with a coupon?
Me: No, we didn't have a sale this week.
SW: Ok...do you have a section with more sale items?...
Me:
SW: ...or clearance?
Me: Clearance is over there.

(Last one is probably more of a "brain burp" but I didn't think it needed it's own thread.)

[Luna Baby]

Yeah, I SO cannot come up with titles...

"See you next week!"
Other week I had a woman try to bully me into doing two transactions so she can use two coupons (against policy AND written on the coupon). I wouldn't budge, so she shouts "Fine! You have lost customer!" Guess who came in this week with two coupons again?

Ok, did the coupons state "One per customer"? or "One per purchase"? or "One per transaction"? There's a huge difference and most (not all) couponers know how to follow the rules, even if it means splitting items into multiple transactions to follow the "one per transaction" clause.

[simplyanother]

The coupon states --One coupon per customer per day--

We can take multiple coupons, provided they are different types. If you somehow manage to have three or four different % off(like one that was mailed to you, one that was a receipt coupon, one from the paper and a competitors % off of one item coupon) coupons that are valid (Also could take a % off total purchase coupon, but it wouldn't combine. so you'd not get 40% off your item, then 20% off on top)...I can take them all in the same transaction.

Those, I don't mind, and I let the customers know, mostly so they don't do that stupid "lets pretend the guy behind me who comes in every time I do...and always checks out right behind me--is a stranger so we can use more than one coupon..." And I don't really care if a customer comes in with her 4 children and they all buy the same damned thing with a coupon. They aren't the same customer. It does get a little tricky if mom wants to put it all on her card, just four times. But I've never been dinged for that.

Our customers know the rules of our store, they're just used to lax enforcement of said rules.

In the few years I've been there, the coupon policy has changed a number of times. I'm never quite sure if the decree is from the MOD, the DM or corporate. But it has ALWAYS been "One coupon, per customer per day". (of any type).

I was never so happy as I was when we phased out the coupon log last year. "Can I sign for a coupon?" No! SO THERE! And they always counter with "but you used to let me" or "you let me last time I was here".

Well, we did used to let you, but apparently you haven't been in the store in over a year, so go away.

And we get the people who live in far flung locations who drive up just to come to glitter hell. "WELL I DIDNT GET A COUPON"

Well, whoopdeedamned do. Let me introduce you to our friend google.

[VComps]

We get a lot of 'coupon ladies' because our store is about the only one I know of with this policy - you can use as many coupons as you like on an item (provided that they are different coupons; ie, you can't use 100 copies of the same coupon) until the item reaches $0.

We've had coupon ladies come in and get $300 worth of stuff for $10.

At least for the most part they know to have their coupons organized. (Actually, some of them have their shit together to the point of almost frightening military levels of organization.)

It makes me very very glad I'm in management in a full-service department, and not one of the poor bastards on customer service.

[Luna Baby]

Yeah, I'm one of those coupon ladies, although I don't quite have it nearly as organized as those that have been doing it for years. I won't use a coupon on an item unless I know I am following the rules. But what gets me is that there is one store here in town that I shop about 1 x week. The Q policy there is never the same as what corporate has explained it to be.

If a store told me I could only use on coupon per day (and it's where I normally would obtain lots of items like groceries or household supplies), I'd flat just refuse to shop there. The problem is that a lot of store managers have no clue how a Q works. For each legitimate coupon that they take, the customer saves that amount of money, the store is reimbursed the face value of the coupon AND the store makes $0.08 per Q they take! It's just not worth my time if I can only buy one item.