Guest: yea Dave, we have a U haul trailer we are towing to carry our luggage and need to know if we can bring it in the resort
Me: no sir, they dont allow it
Guest: ok Dave, thats unacceptable, what am I supposed to do with my luggage?
Me: I am not sure, I would suggest renting a larger vehicle
Guest: no I am bringing my car, why would I rent a vehicle, you moron
Me: sir, I dont know what to tell you. The resort wont allow it
Guest: ok so it's your job to do something about this
Me: nothing I can do
Guest: so that's it?
Me: yes sir
Guest: you're not trying very hard for me, are you?
Me: sir, I cant change resort policy
Guest: no but you can at least be symapthetic toward me
Me: do you truly expect sympathy from me after you called me a moron?
Guest: I am the customer and I will call you whatever I want
Me: sir, that is the policy and I cant change it, is there anything I can do for you?
Guest: you have a very pissy attitude and I intend to report you
Me: ok well you go ahead and do that
Guest: I will.....I am absolutely furious with you in particular...how dare you treat a paying customer like I'm dog vomit
Me: ok buy sir
Me: no sir, they dont allow it
Guest: ok Dave, thats unacceptable, what am I supposed to do with my luggage?
Me: I am not sure, I would suggest renting a larger vehicle
Guest: no I am bringing my car, why would I rent a vehicle, you moron
Me: sir, I dont know what to tell you. The resort wont allow it
Guest: ok so it's your job to do something about this
Me: nothing I can do
Guest: so that's it?
Me: yes sir
Guest: you're not trying very hard for me, are you?
Me: sir, I cant change resort policy
Guest: no but you can at least be symapthetic toward me
Me: do you truly expect sympathy from me after you called me a moron?
Guest: I am the customer and I will call you whatever I want
Me: sir, that is the policy and I cant change it, is there anything I can do for you?
Guest: you have a very pissy attitude and I intend to report you
Me: ok well you go ahead and do that
Guest: I will.....I am absolutely furious with you in particular...how dare you treat a paying customer like I'm dog vomit
Me: ok buy sir
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