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My last customer of the night came up to me looking pretty pissed off, and said some people need to take parenting classes. He pointed at our concierges desk, where 4 kids were behind the desk, trying to boot up the computer, trying to open the desk, and one of them picked up the phone and started dialing every extension on the list next to it and hanging up. All while the mother was laughing.
My customer made a VERY LOUD comment about how certain customers of ours needed to learn responsible parenting, while looking dead at the mother. She just gave him a dirty look and... walked off, leaving her children behind. One of them couldn't have been over 5 or 6. Total of 4 of them.
Ah crap. I hate confrontation, the customer suggests I call my manager, which is exactly what I did. He came up and chased the kids out from behind the desk and told them they needed to leave the store as soon as they could find their parents. My customer and myself both thanked him.
Turns out my customer owns a couple of restaurants, and used to have a regular family that would always come in and let their kids run wild. He said they broke the front door not once, but twice, and he had to ban them from coming back.
I should have gotten a business card or something from him, I'm always up for hitting up locally owned places.
My customer made a VERY LOUD comment about how certain customers of ours needed to learn responsible parenting, while looking dead at the mother. She just gave him a dirty look and... walked off, leaving her children behind. One of them couldn't have been over 5 or 6. Total of 4 of them.
Ah crap. I hate confrontation, the customer suggests I call my manager, which is exactly what I did. He came up and chased the kids out from behind the desk and told them they needed to leave the store as soon as they could find their parents. My customer and myself both thanked him.
Turns out my customer owns a couple of restaurants, and used to have a regular family that would always come in and let their kids run wild. He said they broke the front door not once, but twice, and he had to ban them from coming back.
I should have gotten a business card or something from him, I'm always up for hitting up locally owned places.
As for the SC, she makes Bebe's Kids look like angels in comparison with her brats.
In any case, if we played up in public, we knew damn well that our parents would give us hell for embarrassing them. O_o
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