Guest: Dave, my son cut his leg on the beach and we need an emergency clinic
Me: ok let me look the number up
I look the number up
Me: ok I have the number
Guest: ok before you give it to me, I would like an explanation for why I was made to wait on hold so long
Me: I had to look up the number
Guest: why dont you just have a place to call for people who arent from here?
Me: I have a place for you to call
Guest: thats not the point, Dave......you had to put me on hold to look it up....thats very rude...you're very unkind, Dave
Me: I am sorry ma'am
Guest: well just give me the number and the name of your supervisor because I intend to report you for being rude and making me wait when you knew I had an emergency
Me: ok
Me: ok let me look the number up
I look the number up
Me: ok I have the number
Guest: ok before you give it to me, I would like an explanation for why I was made to wait on hold so long
Me: I had to look up the number
Guest: why dont you just have a place to call for people who arent from here?
Me: I have a place for you to call
Guest: thats not the point, Dave......you had to put me on hold to look it up....thats very rude...you're very unkind, Dave
Me: I am sorry ma'am
Guest: well just give me the number and the name of your supervisor because I intend to report you for being rude and making me wait when you knew I had an emergency
Me: ok
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