Today I had this gem of a call. She called not once but 3 times. I almost thought Gravekeeper had sent one of his minions to torment me. But he wouldn't do that, would he? Naaaaah.
Me: [doing my usual phone monkey spiel]
SC: Yeah, how much it cost to rent a computer?
Me: I'm sorry, we don't rent computers. Just copiers and other office machines.
SC: Yeah, but, yeah...so how much?
Me: I'm sorry, ma'am. We don't rent computers.
She hangs up and I figure all is well. About half an hour later she calls back.
Me: [does my spiel..yadda yadda yadda]
SC: Yeah..um..if I bring mah liberry (I swear this is how she said it) card, can I rent a computer?
Me: I'm sorry ma'am, this isn't a library.
SC: But..yeah..but you guys gots office machines, right?
Me: Yes, ma'am, we do. We don't rent computers though.
She hangs up again. I wonder if she'll call back again and she doesn't. At least for the next hour. Then she calls again...
Me: [once more does my spiel..when is lunch?]
SC: Yeah, I been tryin' to find out 'bout rentin' a computer, but you guys won't rents one to me. I don't have no fines. I gots a good record. Why won't you rent to me?
Me: I'm sorry ma'am. As I told you two previous times, we do not rent computers.
SC: Yeah..but..they's office machines, right?
Me: They could be, but they are also personal machines. I'm sorry, but we do not rent computers here. We are not a library. You have the wrong number.
She finally gets into SC mode, swearing at me and telling me I'm racist that I won't rent to her because she's black. Um, no. We won't rent to you because you don't seem to get that we don't rent computers! I hung up in the middle of her tirade and put her on indefinite hold when she called back. She finally got the message (I hope) and didn't call back.
Me: [doing my usual phone monkey spiel]
SC: Yeah, how much it cost to rent a computer?
Me: I'm sorry, we don't rent computers. Just copiers and other office machines.
SC: Yeah, but, yeah...so how much?
Me: I'm sorry, ma'am. We don't rent computers.
She hangs up and I figure all is well. About half an hour later she calls back.
Me: [does my spiel..yadda yadda yadda]
SC: Yeah..um..if I bring mah liberry (I swear this is how she said it) card, can I rent a computer?
Me: I'm sorry ma'am, this isn't a library.
SC: But..yeah..but you guys gots office machines, right?
Me: Yes, ma'am, we do. We don't rent computers though.
She hangs up again. I wonder if she'll call back again and she doesn't. At least for the next hour. Then she calls again...
Me: [once more does my spiel..when is lunch?]
SC: Yeah, I been tryin' to find out 'bout rentin' a computer, but you guys won't rents one to me. I don't have no fines. I gots a good record. Why won't you rent to me?
Me: I'm sorry ma'am. As I told you two previous times, we do not rent computers.
SC: Yeah..but..they's office machines, right?
Me: They could be, but they are also personal machines. I'm sorry, but we do not rent computers here. We are not a library. You have the wrong number.
She finally gets into SC mode, swearing at me and telling me I'm racist that I won't rent to her because she's black. Um, no. We won't rent to you because you don't seem to get that we don't rent computers! I hung up in the middle of her tirade and put her on indefinite hold when she called back. She finally got the message (I hope) and didn't call back.
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